Stellarium Causing Screen Freeze & Flicker on Installation - Windows 11

[CaptiveGryphon]

Just purchased a 64-bit Windows 11 gaming computer equipped with an Nvidia 3050 graphics card. Upon installing the latest version (23.3) for 64 bit Windows 10+ - the insallation caused my machine to freeze with screen flashing between frozen desktop and black. I had to get assistance from Microsoft to go in through a back end to uninstall the program - which fixed the freeze issue. We tried the earlier version (23.2) with same issue. Maybe there's a driver compatability issue with the software.

[github-actions]

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[10110111]

Had you not even started Stellarium, just installed it? In this case it's definitely not the application problem, but that of the system: maybe a faulty driver (seems unlikely because NVIDIA Windows drivers are usually quite stable), or faulty hardware.

[gzotti]

If it started flickering on first startup after installation, try to follow section 2.5 of the User Guide. If in ongoing trouble, press Ctrl-Q to exit the program. In any case, yes, be sure to have the latest Geforce drivers.

[CaptiveGryphon]

Hi Georg I'll check out the User Guide. It's the first time ever I've had this problem having used Stellarium on several previous computers with no problems. Will also check driver but usually installation of new software and startups at setup checks for updates automatically. Will see how it goes! Thanks

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On Wed, 11 Oct 2023 at 17:28, Georg Zotti ***@***.***> wrote: If it started flickering on first startup after installation, try to follow section 2.5 of the User Guide. If in ongoing trouble, press Ctrl-Q to exit the program. In any case, yes, be sure to have the latest Geforce drivers. — Reply to this email directly, view it on GitHub <#3458 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/BDGDI3ZHP3RW7GDIVKV2WADX6ZREHANCNFSM6AAAAAA53UIC4A> . You are receiving this because you authored the thread.Message ID: ***@***.***>

-- Damien

[CaptiveGryphon]

Ruslan No, Stellarium hadn't even started and it wasn't even appearing in the processes list in Task Manager so that I could end the task. Will try Georg's suggestions. Cheers!

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On Wed, 11 Oct 2023 at 17:13, Ruslan Kabatsayev ***@***.***> wrote: Had you not even started Stellarium, just installed it? In this case it's definitely not the application problem, but that of the system: maybe a faulty driver (seems unlikely because NVIDIA Windows drivers are usually quite stable), or faulty hardware. — Reply to this email directly, view it on GitHub <#3458 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/BDGDI37FQLXQ2CCQRQY3O4DX6ZPLRANCNFSM6AAAAAA53UIC4A> . You are receiving this because you authored the thread.Message ID: ***@***.***>

-- Damien

[gzotti]

That sounds more than weird. A set of program files sitting silently on disk and not launched cannot cause display issues.

[CaptiveGryphon]

Georg The laptop (an ASUS Gaming F15) was purchased new yesterday and today was just a program installation day. The Microsoft support guy tried the same things as me to find it in Task Manager and only was able to uninstall it by opening the DOS command window. As soon as it was uninstalled everything went back to normal and I was able to see the taskbar and a stable screen. I'm a bit gunshy in trying again for a while. I might use the Stellarium app on my phone - it works fine in that. I only need it to assist with selecting targets for astrophotography. I just thought I'd bring the issue to general attention because I've never had any problems before. Cheers

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On Wed, 11 Oct 2023 at 19:23, Georg Zotti ***@***.***> wrote: That sounds more than weird. A set of program files sitting silently on disk and *not* launched cannot cause display issues. — Reply to this email directly, view it on GitHub <#3458 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/BDGDI3356VUBZX5S7UEJE2LX6Z6SBANCNFSM6AAAAAA53UIC4A> . You are receiving this because you authored the thread.Message ID: ***@***.***>

-- Damien

[gzotti]

Weird, never heard about such events. Maybe check MD5 checksum of the installer program. Else this seems out of our hands.

[gzotti]

There is nothing we can do to "fix" this. Windows11/Geforce is a common platform which usually works well. I can only assume a bad download.