Troubleshooting

We've collected the most commonly-experienced problems users have here along with their solutions. If there's anything you'd like to see added here, you're welcome to edit this page yourself, or you can head to the documentation room on Gitter, where someone will be happy to help.

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I'm locked out of my account

If you enter the incorrect password 3 times, you will be locked out of your account. To rectify this, you will need to edit the database directly.

See our page on accessing the database for more information.

1. Get into the users collection.
2. Find the document for your user.
3. Change the failedLoginCount value to 0.

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--- #### How do I change my password?

You can change the password for your account from within the tool by clicking on your e-mail address in the top navigation. This will bring up your user page, which contains a form for changing passwords.

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--- #### How do I change my e-mail address?

To do this, you'll need to change the user's document in the database.

See our page on accessing the database for more information.

1. Get into the users collection.
2. Find the document for your user.
3. Update the email value with the new address.

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