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Cannot login with correct handle and password #4961

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kali4128722545 opened this issue Aug 20, 2024 · 22 comments
Open

Cannot login with correct handle and password #4961

kali4128722545 opened this issue Aug 20, 2024 · 22 comments
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bug Something isn't working

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@kali4128722545
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Describe the bug
Hi, when i try to log into https://bsky.app/ it says "Invalid identifier or password". I haven't changed anything, it worked just yesterday. I tried to reset the password like 10 times now with different passwords, none of it works.

To Reproduce

Steps to reproduce the behavior:

  1. Try to log in?

Expected behavior

To be actually logged in, which i am not.

Screenshots

Screenshot_1

Details

  • Platform: Desktop, i tried 3 different OS, Windows 7, Linux, Android. None works.
  • Platform version:
  • App version:

Additional context
@kali4128722545 kali4128722545 added the bug Something isn't working label Aug 20, 2024
@surfdude29
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Hi @kali4128722545 sorry to hear you're having problems logging in. You can email support here for help:

https://blueskyweb.zendesk.com/hc/en-us/requests/new

@kali4128722545
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kali4128722545 commented Aug 20, 2024 •
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Well, they really don't? They just asked me if i have typed my password and email correctly, which is sort of taking the user for stupid? I use a password manager. I changed the password 20 times now and still can't log in. And part of your website gives me 400 and 401 to begin with. You can believe me that this is not a me-problem...
Screenshot_5
Screenshot_7

@surfdude29
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To clarify, I don't work for Bluesky or anything, I'm just a fellow user and I was trying to help by passing along what @/pfrazee said when I asked what the best way is to get support for a login issue:

https://bsky.app/profile/pfrazee.com/post/3l26gnjjlpt2w

The only thing I can think of suggesting is creating a new Bluesky account and asking one of the devs via that account (and linking to this Github issue).

@kali4128722545
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Ok, thank you anyway, man. I just took it here bc so many people seem to have the exact same problem.

https://www.google.com/search?q=bluesky+can%27t+sign+in+site%3Awww.reddit.com&sca_esv=8c3c0483a16c4f3c&biw=1440&bih=799&ei=KyDFZrIn-pX27w_X0_W4Dg&ved=0ahUKEwjy6OCw1oSIAxX6iv0HHddpHecQ4dUDCA8&uact=5&oq=bluesky+can%27t+sign+in+site%3Awww.reddit.com&gs_lp=Egxnd3Mtd2l6LXNlcnAiKWJsdWVza3kgY2FuJ3Qgc2lnbiBpbiBzaXRlOnd3dy5yZWRkaXQuY29tSABQAFgAcAB4AJABAJgBAKABAKoBALgBA8gBAJgCAKACAJgDAJIHAKAHAA&sclient=gws-wiz-serp

@surfdude29
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Yeah sign-in issues are especially frustrating because you can't even log into the platform to ask for help :/

If you'd prefer not to create a temporary second account (which I completely understand) and ask the devs, one other thing that might be worth trying: have all your login/password reset attempts been over the same connection (e.g. WiFi perhaps)? If you haven't tried this already, maybe it's worth trying over a mobile data connection or something, just in case that gets around the issue?

@kali4128722545
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kali4128722545 commented Aug 20, 2024 via email

@mike-silva
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mike-silva commented Nov 9, 2024 •
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I have the exact same problem. At first I thought it was because of some bug that precludes logging in from two instances on the same device, as it is highly reproducible that I am logged into the app on one device, but can't login from the browser on the same.

However, that's not the issue. As I can be logged into the app on my phone, but unable to login to Bluesky via the app or browser on my Mac.

If I do a password reset, I can then login to one instance on one device with the new password, before the same shitty bug rears its head.

@mike-silva
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A link to show that this is causing problems for many people and has been for some time.
https://www.reddit.com/r/BlueskySocial/comments/15faqty/invalid_identifier_or_password_on_android_mobile/

@d3vv3
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d3vv3 commented Nov 14, 2024

I am also facing this issue. Using a password manager as well.

@PeanutButterJellyTimez
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PeanutButterJellyTimez commented Nov 14, 2024 •
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I'm having the same issue. I am logged into an instance on my phone, and when I go to use it on my laptop: no dice ("Invalid identifier or password"). Must create new password (I use a password manager: forgetting the pswd isn't the problem), with which I am logged into my laptop now, and then phone instance no longer works (rinse, repeat). Can use it for awhile until I want to use it on the other device. Very annoying.

Update: and now my profile handle reads "invalid handle" - boo!

@niemasd
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niemasd commented Nov 15, 2024 •
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I'm running into the same issue. I'm using Bitwarden on my laptop (Windows 11, Chrome) and phone (Android) to randomly generate password:

  1. Used "Forgot Password" on my laptop to reset the password, was able to sign in with the new password on my laptop, but then wasn't able to sign in with the same password on the Android app
  2. Then used "Forgot Password" on the Android app to reset the password again, was able to sign in with the new password in the Android app, but then wasn't able to sign in with the same password on my laptop
  3. Then used "Forgot Password" on my laptop to reset the password again, was able to sign in with the new password on my laptop, but then wasn't able to sign in with the same password on the Android app

Interestingly, I have a script that uses the Python API to do stuff, and I am able to sign in via the Python API with this exact username and password, so I know it's correct (and I'm copy-pasting, so there's no typos; I also tried manually typing it into the Android app just in case there's an issue with copy-paste and got the same result)

Also interestingly, when I sign out from my laptop and then try to sign back in with the exact same password, I get the same error

It seems like a changed password via "Forgot Password" is only letting me sign in once on web browser / Android app

EDIT: Actually, I tried changing my password on the Android app, and that password was not able to sign into the web browser client on my laptop nor the Python API. I then changed the password again via the web browser client on my laptop, and that password was able to sign into the Python API. So it seems like maybe this is an issue with how the password is getting entered in the Android app? E.g. maybe some transformation between what I actually type as the new password in the Android app vs. what gets stored as the new password?

Regardless, using "Forgot Password" (rather than "Change Password" when you're already signed in) didn't seem to log me out of my other devices, so the following got me in a working state:

  1. Use "Forgot Password" on Android to sign in on Android
    • This password doesn't work in the Python API
  2. Use "Forgot Password" on the web client on my laptop to sign in on my laptop
    • This password does work in the Python API
    • My Android session wasn't signed out, so I'm signed in on both devices

@PeanutButterJellyTimez
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PeanutButterJellyTimez commented Nov 15, 2024 •
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Interesting! I am using the same combo (Bitwarden, Android phone, Chrome).

Ok, I think I might've solved the mystery; though, I don't understand the secret sauce at-play. Last night I had to reset my pswd again to check my Bsky on my phone after having used it on my computer all day. I used the Bitwarden generator, saved the new one, and we're off to the races.

This morning I go to input it in my laptop using the bitwarden instance that shows up, and no dice. However, using the search function in Bitwarden, I identify two instances of Bsky: bsky.app and xyz.bsky.app. Only bsky.app shows up when I go to auto-input on my laptop, and only xyz.bsky.app when I go to input on my phone. Curiously, both have the same password. When I use the xyz.bsky.app instance password in both my phone AND on my laptop, I can get in without resetting. It's a mystery to me why that works when it appears to be the exact same password as the one saved under bsky.app. Let me know if that works for you.

EDIT: Nevermind the above. I have logged in and out repeatedly now, and tested both versions on my laptop, and both equally seem to be working now. I don't know how to replicate the issue I've been having for days. Maybe Bsky fixed whatever was fluxmoxing us. If so: thank you, Bluesky!

@niemasd
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niemasd commented Nov 15, 2024

Yup, same for me! When I checked my phone's Bluesky Android app after seeing your reply, I was signed out in the app, and when I tried to sign in using Bitwarden on my phone (even just clicking autofill), it worked perfectly now. So it was probably some server-side issue that they've somehow fixed now. Glad yours is working as well 😄

@kali4128722545
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kali4128722545 commented Nov 17, 2024 via email

@kali4128722545
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kali4128722545 commented Nov 17, 2024 via email

@PeanutButterJellyTimez
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PeanutButterJellyTimez commented Nov 17, 2024 •
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Two instances in bitwarden for me are now:
Bsky.app (website)
xyz.blueskyweb.app (presume this is the phone app)

As I'm not familiar with this stuff, why is any of this a violation of gdpr article 7? Thanks in advance!

@kali4128722545
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kali4128722545 commented Nov 17, 2024 via email

@kali4128722545
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kali4128722545 commented Nov 17, 2024 via email

@PeanutButterJellyTimez
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PeanutButterJellyTimez commented Nov 17, 2024 •
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I did Google it but still didn't understand its application to this thread (I'm not in whatever field you assume I'm in, nor am I a Bluesky representative, I'm just a new user of bsky who had log-in issues and found a thread where others were having the same issue), which is why I politely asked.

None of us was talking about deleting our Bluesky.social accounts AFAIK, we were discussing a log-in quirk, per your original posts. Please double-check the thread, possibly you meant to comment on something else?

As my issue is now resolved I'm going to unsubscribe to this thread. All the best!

@kali4128722545
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kali4128722545 commented Nov 17, 2024 via email

@mike-silva
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mike-silva commented Nov 17, 2024 •
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I think one of two things is going on here:

  • The app and website have different domains. We are creating passwords saved against one domain, then trying to fill an old password from the other. i.e. See if you have two Bluesky logins saved in your password manager. Consolidate if so.

  • There is something wonky going on with the App password implementation. In my case, after I created an app password for my browser on my laptop, via the app on my phone, I could login from my laptop browser. Good, but not good enough though, as you don't have full permissions in the laptop browser. I then went about signing out from the app password on my laptop browser, and signing in from the main account password and voila, it now worked.

My stupid conjecture being, perhaps for those accounts created before app passwords were implemented, there's a bug where you have to go create and login from one, before you can use your main account password on more than one instance [whether browser or app].

At any rate, this is no longer an issue for me. Maybe some people that come after can try both above, and report back.

@patientx
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patientx commented Dec 2, 2024

Same problem here.

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@mike-silva @niemasd @patientx @d3vv3 @surfdude29 @kali4128722545 @PeanutButterJellyTimez