v0.7.6

Added

• The basic report sub-screens, at escalated-laravel's paths: Admin/Reports/AgentMetrics
  (admin/reports/agents/), Admin/Reports/SlaReport (admin/reports/sla/) and
  Admin/Reports/CsatReport (admin/reports/csat/), with the props its
  Admin\ReportController passes: per-agent tickets, resolved and average
  first response and resolution hours; SLA compliance overall and per active
  policy with the latest 100 breaches; and the CSAT average, response rate,
  per-agent ratings and daily averages. They read days (default 30).
• tests/test_page_name_parity.py keeps a NOT_YET_RENDERED ledger of the
  shipped pages this package does not render yet.
• The customer knowledge base pages, as escalated-laravel's
  Customer/KnowledgeBaseController: Customer/KnowledgeBase/Index at kb/
  (published articles, newest first, 15 a page, search and category
  filters, root categories with their published article counts) and
  Customer/KnowledgeBase/Article at kb/<slug>/ (counts the view, up to five
  related articles), with helpful / not helpful feedback posted to
  kb/<slug>/feedback/ (404 when feedback is off). The knowledge base answers
  404 when knowledge_base_enabled is off and 403 to visitors who are not
  signed in unless knowledge_base_public is on. Articles shown to readers
  leave out the author.
• Admin/Reports/AgentDetail at admin/reports/agent/<id>/detail/
  (admin_reports_agent_detail), admins only, with the props the shared page
  declares: period_days, agent {id, name, email}, total_tickets,
  resolved_tickets, avg_frt, avg_resolution, csat_score (null without
  ratings), response_percentiles {p50..p99}, productivity (per day
  {label, value, values: [public replies, resolved]}), workload (tickets
  created per day), csat_breakdown (N stars counts), and prev_* for the
  same number of days before. It reads days (default 30).

Fixed

• The reports overview and dashboard show figures. Admin/Reports was sent
  stats, by_department and csat.breakdown keyed 1..5, and
  Admin/Reports/Dashboard was sent ticket_volume and {status, count} /
  {priority, count} rows; the shared screens read none of those, so both
  rendered zeroes and empty charts. They now carry escalated-laravel's
  Admin\ReportController props and read days (default 30): the overview
  sends period_days, total_tickets, resolved_tickets,
  avg_first_response_hours, sla_breach_count, by_status / by_priority
  maps and csat {average, total, breakdown}; the dashboard sends
  period_days, volume, by_status, by_priority ({label, value} rows),
  avg_response_hours, avg_resolution_hours (from first_response_at and
  resolved_at), sla_compliance (from the breach flags), csat_average
  and agent_performance. ReportingService itself is unchanged.