Brother QL-700 / QL-800 Label Printer Orientation Bug

[visobieski]

Distribution

Mint 22.1

Package version

6.4.8

Graphics hardware in use

NVIDIA GeForce GTX 1650

Frequency

Always

Bug description

I have the right label templates. If I use them in Linux Mint 21.3 then they print perfectly. In Linux Mint 22.1 it fails and I can not print the labels like I am able to in Linux Mint 21.3 (and all previous version of Linux Mint). I have contacted brother support and they have told me it is an issue from the Ubuntu OS which Linux Mint is based on. I have purchased both a Brother QL-700 and a QL-800 to see the same issue / bug with drivers for all of the Brother QL-700 and QL-800. I can also use an old and original driver .DEB Installer for the QL-700 and the same orientation bug or issue exists from an pre-dated and old .DEB Driver. This proves it is not a driver issue but some other issue that did not exist in Linux Mint 21.3 or previous versions of Linux Mint. I have had no issues with the Bother QL-700 or what I use to use being a Brother QL-800 since Linux Mint 22.1.

*** Image Reference ***
Label Printer 01.png = What happens in Linux Mint 21.3

Label Printer 02.png = Automatic Orientation in Linux Mint 22.1

Label Printer 03.png = Change to Portrait Orientation in Linux Mint 22.1

Label Printer 04.png = Change to Landscape Orientation in Linux Mint 22.1

Needless to say I bought a different Bother Label Printer to test this. I have spent weeks communicating with Brother Support. Brother Support have said it is an issue with Ubuntu which Linux Mint has inherited from Ubuntu. Brother said it is a problem with the label printers and some other printers as well and it is not a driver issue from their side. This has been proven in using older QL-700 .DEB Drivers. It is a problem / Bug that did not exist before Linux Mint 22.1+

Steps to reproduce

Try printing a certain label with a Brother QL-700 or QL-800 using any and all brother drivers for such devices both in Linux Mint 22.1 and below or Linux Mint 22.1 and see what happens.

Expected behavior

The orientation of the label is always wrong and it can not be corrected or fixed so the labels that print are as they were (or should be) in Linux Mint 21.3 and below for years!!!

Additional information

No response