ValueError: imagecolorsforindex(): Argument #2 ($color) is out of range

[adarshkhatri]

Preconditions and environment

• 2.4.4-p1 commerce
• VisualMerchandiser turned on

Steps to reproduce

Go to any product,

1. Add this image to a product and make it base, small, thumb all
   
2. Save the product
3. Go to Category edit page in admin and edit the category that above product is assigned to
4. Observe

Expected result

Page should load without any error.The page

Actual result

Page breaks while loading. Error thrown on system:

ValueError: imagecolorsforindex(): Argument #2 ($color) is out of range in vendor/magento/framework/Image/Adapter/Gd2.php:347

Additional information

The big problem with this is that we don't know which image is throwing the error. Spent good amount of time to pinpoint the product that had this image.

And surprisingly, the image loads in FE just fine.

Release note

No response

Triage and priority

• Severity: S0 - Affects critical data or functionality and leaves users without workaround.
• Severity: S1 - Affects critical data or functionality and forces users to employ a workaround.
• Severity: S2 - Affects non-critical data or functionality and forces users to employ a workaround.
• Severity: S3 - Affects non-critical data or functionality and does not force users to employ a workaround.
• Severity: S4 - Affects aesthetics, professional look and feel, “quality” or “usability”.

[m2-assistant]

Hi @adarshkhatri. Thank you for your report.
To speed up processing of this issue, make sure that the issue is reproducible on the vanilla Magento instance following Steps to reproduce. To deploy vanilla Magento instance on our environment, Add a comment to the issue:

• @magento give me 2.4-develop instance - upcoming 2.4.x release
• For more details, review the Magento Contributor Assistant documentation.
• Add a comment to assign the issue: @magento I am working on this
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[adarshkhatri]

@magento give me 2.4-develop instance

[magento-deployment-service]

Hi @adarshkhatri. Thank you for your request. I'm working on Magento instance for you.

[magento-deployment-service]

Hi @adarshkhatri, here is your Magento Instance: https://892b1bf92acda450368c3091b377fd78.instances-prod.magento-community.engineering
Admin access: https://892b1bf92acda450368c3091b377fd78.instances-prod.magento-community.engineering/admin_77c7
Login: eaea5ee1
Password: 52b97de6caed

[m2-assistant]

Hi @engcom-Bravo. Thank you for working on this issue.
In order to make sure that issue has enough information and ready for development, please read and check the following instruction: 👇

• 1. Verify that issue has all the required information. (Preconditions, Steps to reproduce, Expected result, Actual result).
• 2. Verify that issue has a meaningful description and provides enough information to reproduce the issue.
• 3. Add Area: XXXXX label to the ticket, indicating the functional areas it may be related to.
• 4. Verify that the issue is reproducible on 2.4-develop branch
  Details

  - Add the comment @magento give me 2.4-develop instance to deploy test instance on Magento infrastructure.
  - If the issue is reproducible on 2.4-develop branch, please, add the label Reproduced on 2.4.x.
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[engcom-Bravo]

@magento give me 2.4-develop instance

[magento-deployment-service]

Hi @engcom-Bravo. Thank you for your request. I'm working on Magento instance for you.

[magento-deployment-service]

Hi @engcom-Bravo, here is your Magento Instance: https://892b1bf92acda450368c3091b377fd78.instances-prod.magento-community.engineering
Admin access: https://892b1bf92acda450368c3091b377fd78.instances-prod.magento-community.engineering/admin_8365
Login: 3f322ad2
Password: 2bcd80abd624

[engcom-Bravo]

Hi @adarshkhatri,

Thank you for reporting and collaboration.

Verified the issue on Magento 2.4-develop instance with EE edition and the issue is not reproducible.Kindly refer the attached video.

Steps to reproduce

• Go to any product,
• Add this image to a product and make it base, small, thumb all
• Save the product
• Go to Category edit page in admin and edit the category that above product is assigned to
• Observe

Page is loading without any errors.

f8fdc542-765e-4b11-9b7f-85a41e263123.mp4

Kindly recheck the behaviour on Magento 2.4-develop instance with EE edition and elaborate steps to reproduce if the issue is still reproducible.

Thanks.

[engcom-Bravo]

Hi @adarshkhatri,

Kindly provide latest update on this comment #37890 (comment) still you are working on this issue if you are able to reproduce the issue please elaborate the steps to reproduce.Please let us know still if you are facing any issue.

Thanks.

[engcom-Bravo]

Hi @adarshkhatri,

We have noticed that this issue has not been updated since long time.
Hence we assume that this issue is fixed now, so we are closing it. Please feel to raise a fresh ticket or reopen this ticket if you need more assistance on this.

Thanks.

[adarshkhatri]

@magento give me 2.4-develop instance

[magento-deployment-service]

Hi @adarshkhatri. Thank you for your request. I'm working on Magento instance for you.

[magento-deployment-service]

Hi @adarshkhatri, here is your Magento Instance: https://892b1bf92acda450368c3091b377fd78.instances-prod.magento-community.engineering
Admin access: https://892b1bf92acda450368c3091b377fd78.instances-prod.magento-community.engineering/admin_471c
Login: 3f481b70
Password: 3a5216bd3ecf

[adarshkhatri]

@magento give me 2.4.6-p2 instance

[magento-deployment-service]

Hi @adarshkhatri. Thank you for your request. I'm working on Magento instance for you.

[magento-deployment-service]

Hi @adarshkhatri, unfortunately there is no ability to deploy Magento instance at the moment. Please try again later.

[adarshkhatri]

@magento give me 2.4.6-p2 instance

[magento-deployment-service]

Hi @adarshkhatri. Thank you for your request. I'm working on Magento instance for you.

[magento-deployment-service]

Hi @adarshkhatri, unfortunately there is no ability to deploy Magento instance at the moment. Please try again later.

[adarshkhatri]

@magento give me 2.4.6-p2 instance

[magento-deployment-service]

Hi @adarshkhatri. Thank you for your request. I'm working on Magento instance for you.

[magento-deployment-service]

Hi @adarshkhatri, unfortunately there is no ability to deploy Magento instance at the moment. Please try again later.

[mohammedTBB]

same here, although I can upload the image in the admin but the error appeas in the exception.log and the image does not show in the fronend, also the error appears when throwing the resize command "bin/magento catalog:image:resize".
I have changed the adapter from gd to imagemagick and it works just fine
https://experienceleague.adobe.com/docs/commerce-admin/config/advanced/developer.html#image-processing-settings

[willbrammer]

I can replicate this on 2.4.6-p3 Magento. Removing all image roles from the image stopped the error.

Nothing with the image appears to be wrong

[adarshkhatri]

It seems they have made some changes,

https://github.com/magento/magento2/blob/2.4.7-beta2/lib/internal/Magento/Framework/Image/Adapter/Gd2.php#L341

I haven't tested but it seems it will fix the issue.