User Management FAQ
Follow these steps to Moving an Existing Place with the User Management Tool. This will get you to this screen with blue rectangle:
Soon you will be able to move contacts with one click, but currently this is not yet ready. The solution that we have today is "partially automated". What you are seeing in blue is a technical command which needs to be given to the eCHIS Technical Team. Please copy the command and paste it into this document? https://docs.google.com/spreadsheets/d/1g018_S8_1ZYOFwq6bTAH15dh-ueC4eNnGRkMr8wTV68/edit#gid=0.
Our team will execute the commands every few days and report status in the document
Select the CHU and then click "Edit"
How.to.rename.a.CHU.in.eCHIS.mp4
Please click "Refresh". This pulls the latest info in eCHIS into the User Management Tool.
This error happens when vital information is missing on the Community Health Unit. You'll need to add the information onto the CHU to resolve this. https://www.loom.com/share/80e130733d094e4a829bdfe063d8b1e6
This is useful for removing duplicates but only works when the place you want to delete has no data in it. So you can't delete a CHU with CHP areas like this; or a CHP area with households. The "trick" is that you need to delete the "contact" within the area, and then you can delete the empty area.
Delete.CHP.Area.mp4
You should use these steps only to correct spelling mistakes or edit phone numbers. If you want to change the CHP who is managing the area, you should Replace an Existing Community Health Promoter so fresh credentials are issued and the old credentials are deactivated.
CHA.changing.CHP.Name.and.Phone.Number.webm
Follow these steps to Reset an Existing Password.
Error fetching tasks or Error fetching targets can look like either of these:
This error can happen for a variety of reasons, but the most frequently cause is that the user's account was not properly created. Typically, accounts in this state were created without the User Management Tool.
Recommended steps to resolve the issue:
- Login to the User Management Tool for your instance
- Follow the steps to
Replace a CHP, replacing the CHP with a new CHP with the exact same name and phone number - Login using the CHP's new credentials
If this does not resolve the issue, please escalate on the User Management Support WhatsApp channel. Please share the instance and the username.