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2 | 2 | Help center |
3 | 3 | =========== |
4 | 4 |
|
5 | | -Odoo *Helpdesk* integrates with the *Forums*, *eLearning*, and *Knowledge* apps to create the *help |
| 5 | +Odoo *Helpdesk* integrates with the *Forum*, *eLearning*, and *Knowledge* apps to create the *help |
6 | 6 | center*. |
7 | 7 |
|
8 | 8 | .. image:: help_center/help-center-enable-features.png |
@@ -171,6 +171,8 @@ make any necessary additions or edits to the template, then click :guilabel:`Sen |
171 | 171 | Doing so will not replace the existing text in a ticket's description. The template will be added |
172 | 172 | as additional text. |
173 | 173 |
|
| 174 | +.. _helpdesk/forum: |
| 175 | + |
174 | 176 | Community Forum |
175 | 177 | =============== |
176 | 178 |
|
@@ -199,91 +201,9 @@ menu to enable that forum. |
199 | 201 | To create a new forum, type a name into the blank :guilabel:`Forums` field, then click the |
200 | 202 | :guilabel:`Create and Edit` option. Multiple forums can be selected in this field. |
201 | 203 |
|
202 | | -Set up a forum |
203 | | --------------- |
204 | | - |
205 | | -The settings on a forum are managed through either the *Website* or *eLearning* applications. From |
206 | | -the Odoo Dashboard, navigate to :menuselection:`Website --> Configuration --> Forums` or |
207 | | -:menuselection:`eLearning --> Forum --> Forums`. In either case, select a forum to edit from the |
208 | | -list. |
209 | | - |
210 | | -On the forum detail form, select a mode. |
211 | | - |
212 | | -The :guilabel:`Questions` mode allows for one answer/response for each post, while |
213 | | -:guilabel:`Discussion` mode allows for multiple responses. To limit the forum to a single website, |
214 | | -select it from the :guilabel:`Website` field. |
215 | | - |
216 | | -Under the :guilabel:`Order and Visibility` section, in the :guilabel:`Options` tab, choose how the |
217 | | -posts should be sorted, by modifying the :guilabel:`Default Sort` field. Change the |
218 | | -:guilabel:`Privacy` setting to change which users will have access to the forum. |
219 | | - |
220 | | -Below these settings, there is space to add a description for the forum. This description will be |
221 | | -visible on the website where the forum is published. |
222 | | - |
223 | | -.. image:: help_center/help-center-forum-settings.png |
224 | | - :align: center |
225 | | - :alt: Overview of a forum's settings page in Odoo Helpdesk. |
226 | | - |
227 | | -Karma gains and karma related rights |
228 | | -~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ |
229 | | - |
230 | | -When users interact on forums - either through posting questions, submitting answers, or upvoting |
231 | | -responses - they earn points, called *karma*. |
232 | | - |
233 | | -Karma points are used to build the credibility of a user within the community. The more positive |
234 | | -interactions a user has on the forum, the more karma points they gain. Certain activities, such as |
235 | | -posting without validation, or editing posts, require users to have earned a specific level of karma |
236 | | -points to prove their legitimacy and trustworthiness. |
237 | | - |
238 | | -These figures can be adjusted on the :guilabel:`Karma gains` and :guilabel:`Karma related rights` |
239 | | -tabs, located on the forums detail form. |
240 | | - |
241 | | -.. tabs:: |
242 | | - |
243 | | - .. tab:: Karma gains |
244 | | - |
245 | | - In the :guilabel:`Karma gains` tab, there are listed actions that will cause users to gain |
246 | | - (or lose) karma points. Those actions are: |
247 | | - |
248 | | - - Asking a question |
249 | | - - Question upvoted |
250 | | - - Question downvoted |
251 | | - - Answer upvoted |
252 | | - - Answer downvoted |
253 | | - - Accepting an answer |
254 | | - - Answer accepted |
255 | | - - Answer flagged |
256 | | - |
257 | | - .. tab:: Karma related rights |
258 | | - |
259 | | - In the :guilabel:`Karma related rights` tab, there are listed activities that users cannot |
260 | | - complete, without having a specific level of karma points. Those activities are: |
261 | | - |
262 | | - - Ask questions |
263 | | - - Answer questions |
264 | | - - Upvote |
265 | | - - Downvote |
266 | | - - Edit own posts |
267 | | - - Edit all posts |
268 | | - - Close own posts |
269 | | - - Close all posts |
270 | | - - Delete own posts |
271 | | - - Delete all posts |
272 | | - - Nofollow links |
273 | | - - Accept an answer on own question |
274 | | - - Accept an answer to all questions |
275 | | - - Editor features: image and links |
276 | | - - Comment on own posts |
277 | | - - Comment on all posts |
278 | | - - Convert own answers to comments (and vice versa) |
279 | | - - Convert all answers to comments (and vice versa) |
280 | | - - Unlink own comments |
281 | | - - Unlink all comments |
282 | | - - Ask questions without validation |
283 | | - - Flag a post as offensive |
284 | | - - Moderate posts |
285 | | - - Change question tags |
286 | | - - Create new tags |
| 204 | +.. seealso:: |
| 205 | + Check out the :doc:`Forum documentation <../../../websites/forum>` to learn how to configure, |
| 206 | + use, and moderate a forum. |
287 | 207 |
|
288 | 208 | Create a forum post from a Helpdesk ticket |
289 | 209 | ------------------------------------------ |
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