[ADD] forum: creating the forum documentation

ID: 3283274

Author: Donapi

content/applications/websites.rst

@@ -9,4 +9,5 @@ Websites
 
     websites/website
     websites/ecommerce
+    websites/forum
     websites/livechat

content/applications/websites/forum.rst

@@ -0,0 +1,235 @@
+=====
+Forum
+=====
+
+**Odoo Forum** enables you to connect with your community, give visitors' websites the information
+they need and provide outstanding customer satisfaction.
+
+.. important::
+   You can manage your forum on both the **front end** and the **back end**. The **front end**
+   allows you to create a forum quickly from your website, while the **back end** allows you to work
+   on it from the :guilabel:`Website` or :guilabel:`eLearning` apps (if enabled), and provides
+   access to more advanced configurations.
+
+.. seealso::
+   - `Forum <https://www.odoo.com/app/forum>`_
+   - `eLearning <https://www.odoo.com/app/elearning>`_
+   - :doc:`Forum and eLearning <../services/helpdesk/overview/forum_and_elearning>`
+   - :doc:`Website <website>`
+
+To activate :guilabel:`Forum` go to :guilabel:`Apps`, search :guilabel:`Forum` module, and install
+it. A new :guilabel:`Forum` page appears on your website.
+
+.. image:: forum/install-forum.png
+   :align: center
+   :alt: install Forum
+
+.. _forum/creation:
+
+Forum creation
+==============
+
+From your website, click :guilabel:`+NEW`, then on :guilabel:`Forum` to create a new forum. A new
+page pops up.
+
+.. image:: forum/new-forum.png
+   :align: center
+   :alt: create a new forum
+
+Fill in the following information:
+
+- :guilabel:`Forum Name`: Add the name of your forum;
+- :guilabel:`Forum Mode`: Select :guilabel:`Questions` (only one answer allowed) or
+  :guilabel:`Discussions` (multiple answers allowed);
+- :guilabel:`Privacy`: Select :guilabel:`Public` (everyone can access it), :guilabel:`Signed In`
+  (your forum is visible for signed in users only), or :guilabel:`Some users` (your forum and its
+  content is hidden for non-members of selected group).
+
+Click :guilabel:`SAVE`.
+
+.. tip::
+   You can also create a forum from :menuselection:`Website --> Configuration --> Forum: Forums` by
+   clicking the :guilabel:`New` button, and define additional settings for the forum from there.
+
+New post creation
+=================
+
+.. note::
+   Only logged-in users can post questions and answer existing ones to avoid one-time participants
+   and spam.
+
+To create a new post, click :guilabel:`New Post` and fill in the following information:
+
+- :guilabel:`Title`: Add your question or the topic of your post;
+- :guilabel:`Description`: Add a description to your question. Type "/" to use a command and open
+  the :ref:`powerbox <odoo-editor/powerbox>`;
+- :guilabel:`Tags`: Add :ref:`tags <forum/tags>` to help filter questions and answers related to the
+  same topic.
+
+Click :guilabel:`Post Your Question`. A new window pops up inviting you to share your question on
+social networks.
+
+.. tip::
+   Most questions posted on social media platforms receive a response within 5 hours. However, if
+   the same questions are shared on two different social networks, the chances of obtaining an
+   answer are significantly higher.
+
+Managing posts
+==============
+
+Go to the :guilabel:`Forum` page on your website and select the forum you want to access. From
+there, you can access the following using the forum's navigation bar:
+
+- :guilabel:`Topics`: :guilabel:`All` topics are displayed by default, but you can refine your
+  search by selecting only :guilabel:`Solved`, :guilabel:`Unsolved` or :guilabel:`Unanswered` topics.
+- :guilabel:`People`: Display users with :ref:`Karma gains <forum/karma-gains>` (=XP);
+  :guilabel:`Badges`, and :guilabel:`Certifications`;
+- :guilabel:`Tags`: See the tags used and retrieve questions and discussions based on their tags;
+- :guilabel:`Badges`: In addition to building your credibility through questions and answers, you
+  can reward active contributors with :ref:`badges <forum/badges>` according to their participation.
+  Badges are visible on both your profile page and your posts;
+- :guilabel:`About`: Provide guidelines to answer any questions users might have. By-default
+  guidelines are available and can be edited according to your need by clicking the :guilabel:`Edit`
+  button.
+
+.. _forum/interacting:
+
+Interacting with posts
+======================
+
+Users with enough :ref:`Karma gains <forum/karma-gains>` can :guilabel:`answer`, :guilabel:`comment`
+and :guilabel:`share` a post on social networks.
+
+They can also :guilabel:`Edit`, :guilabel:`Close`, :guilabel:`Delete`, or :guilabel:`Flag` by
+clicking ⋮, and :guilabel:`Follow` or :guilabel:`Unfollow` a post by clicking the bell.
+
+Moderation tools
+================
+
+Use the :guilabel:`Moderation tools` :guilabel:`To validate` posts or to see posts that have been
+:guilabel:`Flagged`.
+
+.. image:: forum/moderation-tools.png
+   :align: center
+   :alt: Select the action button
+
+.. note::
+   You need enough karma points to be able to moderate. The number of karma points required can be
+   updated by going to :guilabel:`Karma Related Rights: Moderate posts`.
+
+Advanced features
+=================
+
+Go to :menuselection:`Website --> Configuration --> Forum` to access your forum's advanced features:
+:ref:`Forums <forum/forums>`, :ref:`Ranks <forum/ranks>`, :ref:`Tags <forum/tags>`, :ref:`Badges
+<forum/badges>`, :ref:`Close Reasons <forum/close-reasons>`.
+
+.. _forum/forums:
+
+Forums
+------
+
+You can manage your forums by going to :menuselection:`Website --> Configuration --> Forum: Forums`.
+
+Click :guilabel:`New` to :ref:`create a forum <forum/creation>` or click an existing one to update
+it.
+
+.. tip::
+   Get details on your forum's existing posts by clicking the :guilabel:`Posts` smart button. Select
+   a post and click the :guilabel:`Action` button to :guilabel:`Export`, :guilabel:`Publish`,
+   :guilabel:`Unpublish`, :guilabel:`Archive`, :guilabel:`Unarchive` or :guilabel:`Delete` a
+   specific post.
+
+   .. image:: forum/forum-action-button.png
+     :align: center
+     :alt: Select the action button
+
+Three tabs are available: :ref:`Options <forum/options>`, :ref:`Karma Gains <forum/karma-gains>`,
+:ref:`Karma Related Rights <forum/karma-related-rights>`.
+
+.. _forum/options:
+
+Options
+~~~~~~~
+
+From this tab you can set the order and visibility of your forum.
+
+- :guilabel:`Default Sort`: Select :guilabel:`Newest`, :guilabel:`Last Updated`,
+  :guilabel:`Most Voted`, :guilabel:`Relevance`, or :guilabel:`Answered`.
+
+- :guilabel:`Privacy`:
+
+   - :guilabel:`Public`: Your forum is public;
+   - :guilabel:`Signed in`: Your forum is visible for signed in users;
+   - :guilabel:`Some users`: Your forum and its content are hidden from non-members of the
+     authorized group.
+
+You also have the possibility to add a short :guilabel:`Description visible on your website`.
+
+.. _forum/karma-gains:
+
+Karma gains
+~~~~~~~~~~~
+
+Karma points are given to the forum's active participants to keep them involved and provide them
+access to functionalities like voting, commenting, and editing when they reach a certain Karma
+level.
+
+.. note::
+   The number of points is set by default. You can modify it by clicking it. Each new user
+   automatically receives three points when their e-mail address is validated.
+
+.. tip::
+   If you have the **eLearning** app, completing quizzes can grant you points.
+
+.. _forum/karma-related-rights:
+
+Karma related rights
+~~~~~~~~~~~~~~~~~~~~
+
+Karma rights are used to determine what a user can and cannot do, like access rights.
+
+Go to the :guilabel:`Karma Related Rights` tab to set up a moderation system with Karma points to
+give your most active members access to more functionalities and to reduce spamming messages. Click
+a number to edit it.
+
+.. _forum/ranks:
+
+Ranks
+-----
+
+Ranks are used to differentiate users based on their Karma level.
+
+You can manage :guilabel:`Ranks` by going to :menuselection:`Website --> Configuration --> Forum:
+Ranks`. Click :guilabel:`New` to create a new rank. Fill in the :guilabel:`Rank Name`, add the
+:guilabel:`Required Karma`, a :guilabel:`Description` and if you want, fill in the
+:guilabel:`Motivational` tab to encourage users that reach this rank.
+
+.. _forum/tags:
+
+Tags
+----
+
+:guilabel:`Tags` can be managed by going to :menuselection:`Website --> Configuration --> Forum:
+Tags`. Click :guilabel:`New` to create a new tag, and select the :guilabel:`Forum` it is related to.
+
+.. _forum/badges:
+
+Badges
+------
+
+Grant badges to your members for their questions, answers, shares, likes, and votes to reward the
+most active ones. Badges appear on their profile page and on their posts. Badges can be managed by
+going to :menuselection:`Website --> Configuration --> Forum: Badges`.
+
+.. _forum/close-reasons:
+
+Close reasons
+-------------
+
+By going to :menuselection:`Website --> Configuration --> Forum: Close Reasons`, you retrieve your
+posts close reasons.
+
+.. note::
+   :ref:`Close <forum/interacting>` a post directly from the question or discussion, by clicking the
+   ⋮, and :guilabel:`Close`.

content/applications/websites/forum/forum-action-button.png

@@ -6,6 +6,8 @@ Odoo Editor is Odoo's own rich text editor. Its sources can be found in the
 `odoo-editor directory
 <{GITHUB_PATH}/addons/web_editor/static/src/js/editor/odoo-editor>`_.
 
+.. _odoo-editor/powerbox:
+
 Powerbox
 ========