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Daybreak re-verification denied after prior approval: official retry or review route?
#59604
I'm looking for documented process guidance from the Codex community about individual Daybreak access, rather than reporting a confirmed Codex client bug.
I was previously approved for OpenAI's Trusted Access for Cyber/Daybreak, and identity verification succeeded at that time. Around a week ago I was asked to verify again. The new attempt is denied, with a message saying Daybreak was not enabled and no changes were made.
I now have a YubiKey hardware security key. The account-security/hardware-key step appears complete; identity re-verification is the blocker currently shown. I understand that having a compatible key does not guarantee approval and does not establish that every other eligibility requirement has passed.
For someone previously approved who is now denied during re-verification:
Is there a documented official route to request another attempt or a review/appeal, when the page does not offer a useful next step?
Can a technical verification-flow problem be distinguished from an eligibility decision through a non-sensitive status or the correct private Support process?
Has anyone in the same situation received an actionable official response, and which channel helped?
I am not asking anyone to bypass verification, override eligibility rules, or expose the checks behind the result. I have also asked in the existing OpenAI Community conversation: https://community.openai.com/t/1411105/25 . Account identifiers, case IDs and identity documents will remain private.
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I'm looking for documented process guidance from the Codex community about individual Daybreak access, rather than reporting a confirmed Codex client bug.
I was previously approved for OpenAI's Trusted Access for Cyber/Daybreak, and identity verification succeeded at that time. Around a week ago I was asked to verify again. The new attempt is denied, with a message saying Daybreak was not enabled and no changes were made.
I now have a YubiKey hardware security key. The account-security/hardware-key step appears complete; identity re-verification is the blocker currently shown. I understand that having a compatible key does not guarantee approval and does not establish that every other eligibility requirement has passed.
For someone previously approved who is now denied during re-verification:
I am not asking anyone to bypass verification, override eligibility rules, or expose the checks behind the result. I have also asked in the existing OpenAI Community conversation: https://community.openai.com/t/1411105/25 . Account identifiers, case IDs and identity documents will remain private.
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