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7 changes: 2 additions & 5 deletions _attributes/common-attributes.adoc
Original file line number Diff line number Diff line change
Expand Up @@ -139,11 +139,7 @@
:factory-prestaging-tool: factory-precaching-cli tool
:factory-prestaging-tool-caps: Factory-precaching-cli tool
:openshift-networking: Red Hat OpenShift Networking
// TODO - this probably needs to be different for OKD
//ifdef::openshift-origin[]
//:openshift-networking: OKD Networking
//endif::[]
// logical volume manager storage

:lvms-first: Logical volume manager storage (LVM Storage)
:lvms: LVM Storage
//Operator SDK version
Expand All @@ -157,6 +153,7 @@


:ocp-product-title: OpenShift Container Platform
:ocp-product-version: 4.13
:dedicated-product-title: OpenShift Dedicated
:aro-product-title: Azure Red Hat OpenShift
:rosa-product-title: Red Hat OpenShift Service on AWS
4 changes: 2 additions & 2 deletions modules/about-must-gather.adoc
Original file line number Diff line number Diff line change
Expand Up @@ -27,7 +27,7 @@ For example:
+
[source,terminal,subs="attributes+"]
----
$ oc adm must-gather --image=registry.redhat.io/container-native-virtualization/cnv-must-gather-rhel8:v{product-version}.0
$ oc adm must-gather --image=registry.redhat.io/container-native-virtualization/cnv-must-gather-rhel8:v{ocp-product-version}.0
----

* To collect the audit logs, use the `-- /usr/bin/gather_audit_logs` argument, as described in a following section.
Expand Down Expand Up @@ -63,5 +63,5 @@ For example:

[source,terminal,subs="attributes+"]
----
$ oc adm must-gather --run-namespace <namespace> --image=registry.redhat.io/container-native-virtualization/cnv-must-gather-rhel8:v{product-version}.0
$ oc adm must-gather --run-namespace <namespace> --image=registry.redhat.io/container-native-virtualization/cnv-must-gather-rhel8:v{ocp-product-version}.0
----
2 changes: 0 additions & 2 deletions modules/cluster-logging-about.adoc
Original file line number Diff line number Diff line change
Expand Up @@ -11,9 +11,7 @@
[id="cluster-logging-about_{context}"]
= About deploying the {logging-title}

ifdef::openshift-enterprise,openshift-webscale,openshift-origin[]
{ocp-product-title} cluster administrators can deploy the {logging} using the {ocp-product-title} web console or CLI to install the OpenShift Elasticsearch Operator and Red Hat OpenShift Logging Operator. When the Operators are installed, you create a `ClusterLogging` custom resource (CR) to schedule {logging} pods and other resources necessary to support the {logging}. The Operators are responsible for deploying, upgrading, and maintaining the {logging}.
endif::openshift-enterprise,openshift-webscale,openshift-origin[]

The `ClusterLogging` CR defines a complete {logging} environment that includes all the components of the logging stack to collect, store and visualize logs. The Red Hat OpenShift Logging Operator watches the {logging} CR and adjusts the logging deployment accordingly.

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9 changes: 0 additions & 9 deletions modules/serverless-kafka-developer.adoc
Original file line number Diff line number Diff line change
Expand Up @@ -9,15 +9,6 @@

The Knative broker implementation for Apache Kafka provides integration options for you to use supported versions of the Apache Kafka message streaming platform with {ServerlessProductName}. Kafka provides options for event source, channel, broker, and event sink capabilities.


// OCP
ifdef::openshift-enterprise[]
[NOTE]
====
The Knative broker implementation for Apache Kafka is not currently supported for {ibmzProductName} and {ibmpowerProductName} on {ocp-product-title}.
====
endif::[]

Knative broker for Apache Kafka provides additional options, such as:

* Kafka source
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4 changes: 2 additions & 2 deletions modules/support-knowledgebase-search.adoc
Original file line number Diff line number Diff line change
Expand Up @@ -21,12 +21,12 @@ In the event of an {product-title} issue, you can perform an initial search to d

. In the main Red Hat Customer Portal search field, input keywords and strings relating to the problem, including:
+
* {product-title} components (such as *etcd*)
* {ocp-product-title} components (such as *etcd*)
* Related procedure (such as *installation*)
* Warnings, error messages, and other outputs related to explicit failures

. Click *Search*.

. Select the *{product-title}* product filter.
. Select the *{ocp-product-title}* product filter.

. Select the *Knowledgebase* content type filter.
33 changes: 6 additions & 27 deletions modules/support-submitting-a-case.adoc
Original file line number Diff line number Diff line change
Expand Up @@ -11,29 +11,17 @@

.Prerequisites

ifndef::openshift-dedicated[]

* You have access to the cluster as a user with the `cluster-admin` role.
* You have installed the OpenShift CLI (`oc`).
endif::openshift-dedicated[]
ifdef::openshift-dedicated[]
* You have access to the {cluster-manager-first}.
endif::openshift-dedicated[]
* You have a Red Hat Customer Portal account.
ifndef::openshift-dedicated[]
* You have a Red Hat standard or premium Subscription.
endif::openshift-dedicated[]

.Procedure

. Log in to the link:http://access.redhat.com[Red Hat Customer Portal] and select *SUPPORT CASES* -> *Open a case*.

. Select the appropriate category for your issue (such as *Defect / Bug*), product (*{product-title}*), and product version
ifndef::openshift-dedicated[]
(*{product-version}*,
endif::openshift-dedicated[]
ifdef::openshift-dedicated[]
(*{product-title}*,
endif::openshift-dedicated[]
. Select the appropriate category for your issue (such as *Defect / Bug*), product (*{ocp-product-title}*), and product version
if this is not already autofilled).

. Review the list of suggested Red Hat Knowledgebase solutions for a potential match against the problem that is being reported. If the suggested articles do not address the issue, click *Continue*.
Expand All @@ -45,20 +33,12 @@ if this is not already autofilled).
. Ensure that the account information presented is as expected, and if not, amend accordingly.

. Check that the autofilled {product-title} Cluster ID is correct. If it is not, manually obtain your cluster ID.
ifdef::openshift-dedicated[]
+
* To manually obtain your cluster ID using {cluster-manager-url}:
.. Navigate to *Clusters*.
.. Click on the name of the cluster you need to open a support case for.
.. Find the value in the *Cluster ID* field of the *Details* section of the *Overview* tab.
endif::openshift-dedicated[]
ifndef::openshift-dedicated[]
+
* To manually obtain your cluster ID using the {product-title} web console:
* To manually obtain your cluster ID using the {ocp-product-title} web console:
.. Navigate to *Home* -> *Dashboards* -> *Overview*.
.. Find the value in the *Cluster ID* field of the *Details* section.
+
* Alternatively, it is possible to open a new support case through the {product-title} web console and have your cluster ID autofilled.
* Alternatively, it is possible to open a new support case through the {ocp-product-title} web console and have your cluster ID autofilled.
.. From the toolbar, navigate to *(?) Help* -> *Open Support Case*.
.. The *Cluster ID* value is autofilled.
+
Expand All @@ -68,7 +48,6 @@ ifndef::openshift-dedicated[]
----
$ oc get clusterversion -o jsonpath='{.items[].spec.clusterID}{"\n"}'
----
endif::openshift-dedicated[]

. Complete the following questions where prompted and then click *Continue*:
+
Expand All @@ -77,9 +56,9 @@ endif::openshift-dedicated[]
* What information can you provide around time-frames and the business impact?

. Upload relevant diagnostic data files and click *Continue*.
ifndef::openshift-dedicated[]

It is recommended to include data gathered using the `oc adm must-gather` command as a starting point, plus any issue specific data that is not collected by that command.
endif::openshift-dedicated[]


. Input relevant case management details and click *Continue*.

Expand Down