Sudden Account Suspension (No Prior Warnings Received)

[maximillianraphaels]

🏷️ Discussion Type

Product Feedback

💬 Feature/Topic Area

Issues

Body

Hi GitHub staff and everyone,

I have an account: maxralph1

I have been using it since 2019.

I have been suspended and denied access to my GitHub account and projects for close to 2 weeks now without any specific explanation as to why. The only explanation offered me when I asked repeatedly was that GitHub bots flagged me and did this. My freelancing career is seriously on the verge of collapse due to this issue.

All my projects are hosted on hosting platforms using this GitHub account repo connections.
Right now, most of my projects are crashing and these projects are for freelance clients.

I have contacted Support twice using the ticket option and the registered email. On both efforts, I got back generic reply that I was flagged by the GitHub bots and that I could reply to the email message on how I intended using GitHub. I sent those replies, but receive no response afterwards.

After these 2 tries, I opened this fresh GitHub account to directly contact Support where I can see the replies on logging into my account; since like I just pointed out, I have been barred from logging into the old account. On this new account, I have received no replies at all; not even first and only email responses unlike the first and second attempts. Now, I am trying the discussion forum to see if I get any help.

I have even sent 2 different Twitter tweet replies detailing this issue. I also sent a direct message on GitHub LinkedIn profile. For these social media handles, I got absolutely no replies.

Kindly restore my account and possibly let me know what it was that I did wrong so as to avoid getting suspended again in the future.

My freelancing career is at stake here due to the actions/inactions of GitHub. My Upwork account would get hit badly as this prolongs. Please, do not ruin my life.

Once again, the affected account is: maxralph1

Thanks.

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[mewband12]

Same got acc suspended for no reason

#4873824
edsml-kl121

[maximillianraphaels]

@github really need to fix their bots. Seems to have gone haywire.
Before this, I don't know how my projects that I haven't touched in a while, kept showing up as recently updated by themselves on my profile, with no visible updates.

[DellaNotto]

Not sure how github can allow so many suspended accounts without giving any notice to anyone with a support team that does not do anything. Sad.

[coolbreeeze85]

Hi @github team
I really need help; my account has been suspended for a week with no information as to why. When I raise a ticket, I get the same bot response, which is generic and asks for more info. I reply to the email and have no further response. Can someone please reach out to help?

[DellaNotto]

Same. Good Luck getting a response. I have seen multiple people waiting for months without help. They obviously do not care for their users if they are not willing to fix their auto abuse detection system and allow for multiple false suspensions without a support team that can efficiently deal with them. My account was old with a repo people depended on and now I cannot maintain it. Had to move everything over to GitLab since GitHub does not care about anyone.

[maximillianraphaels]

We are in the same boat.
I have no backup for all those projects.
The copies are in my vírus-infested, broken down laptop. Seems impossible to retrieve.
Meanwhile all the sites hosted using the GitHub links are presently down.
I did exactly like you did. Revived my GitLab account I opened since 2022. Now pushing new projects there as I won't want to risk another suspension on a new GitHub account; while I wait for the reinstatement of the old (since 2019) GitHub account, if that would ever happen.