Unable to Upgrade to GitHub Pro – Persistent Billing Error Despite Card Verification (2 Support Tickets Open)

[SaintAngeLs]

Discussion Type

Product Feedback

Discussion Content

Hi GitHub Community and GitHub Team,

I'm experiencing a persistent billing issue that prevents me from upgrading my personal GitHub account, @SaintAngeLs, from GitHub Free to GitHub Pro.

Upgrading to GitHub Pro is important for my development work, and I am ready to pay for the annual subscription ($48/year). Unfortunately, I cannot complete the upgrade because GitHub repeatedly displays the following error:

We are having a problem billing your account. Please update your payment information.

I have already opened two official GitHub Support tickets, but the issue remains unresolved.

Payment verification behavior

On November 6, 2026, I noticed the following transaction in my banking application:

• Merchant: GITHUB* CARD VERIFY
• Amount: 4.16 PLN (approximately $1 USD)
• Payment method: Visa
• Billing country: Poland

The transaction initially appears in my banking application, suggesting that GitHub attempts to verify my payment method.

However, after some time, the transaction disappears completely from my transaction history.

I understand this may be a temporary authorization that is subsequently released, but the problem is that GitHub continues to display the billing error and prevents me from subscribing to GitHub Pro.

Expected behavior

I should be able to complete the card verification and successfully purchase GitHub Pro using my configured payment method.

If verification or payment authorization fails, GitHub should provide a clear explanation of the reason and the steps necessary to resolve it.

Actual behavior

1. My Visa card is configured in my GitHub billing settings.
2. GitHub initiates a small card verification authorization.
3. The transaction temporarily appears in my bank account.
4. The authorization later disappears from my transaction history.
5. GitHub continues displaying the billing error.
6. I remain unable to upgrade to GitHub Pro.

GitHub Support tickets

I have already contacted GitHub Support twice:

• Ticket #4961221: Payment Failure – Unable to Upgrade to GitHub Pro
• Ticket #4961401: Additional Information – GitHub Pro Payment Verification Issue

Both tickets concern the same unresolved problem.

Questions for GitHub Team

Could someone from the GitHub Team please help clarify:

1. Why does GitHub continue reporting a billing error despite attempting card verification?
2. Could an account-level billing restriction or a previous authorization failure be preventing new subscription payments?
3. Is there a way for GitHub Support to review or reset any billing restrictions associated with my account?
4. Could this be a payment processor issue rather than an issue with my card?
5. What additional information should I provide so the billing team can investigate and resolve this?

Additional information

• GitHub username: @SaintAngeLs
• Current subscription: GitHub Free
• Requested subscription: GitHub Pro (annual, $48/year)
• Country: Poland
• Issue observed: November 6, 2026

I would genuinely appreciate assistance with this matter. I would like to become a paying GitHub Pro subscriber, but the billing problem is preventing me from doing so.

If anyone has experienced the same issue and successfully resolved it, please share your experience.

Thank you for your time and assistance!

Andrii
@SaintAngeLs

[github-actions[bot]]

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[SaintAngeLs]

✅ Update: Issue Resolved – GitHub Pro Successfully Activated!

Hi GitHub Community and GitHub Team,

I'm happy to share that my billing issue has now been resolved, and I have successfully upgraded my account (@SaintAngeLs) from GitHub Free to GitHub Pro! 🎉

The persistent billing error that previously prevented me from completing the payment is no longer blocking my subscription, and my GitHub Pro license is now active.

I had opened two GitHub Support tickets regarding this issue:

• #4961221 – Payment Failure – Unable to Upgrade to GitHub Pro
• #4961401 – Additional Information – GitHub Pro Payment Verification Issue

I would like to sincerely thank the GitHub Support Team for their time and assistance with this matter.

For other developers experiencing the same error:

We are having a problem billing your account. Please update your payment information.

I recommend contacting [GitHub Support](https://support.github.com/) and asking them to investigate any possible account-level billing restrictions or failed payment authorizations.

I cannot confirm the exact technical cause of my issue, but I'm glad that my account is now working as expected.

Thank you again to everyone involved and to the GitHub Community!

Status: Resolved ✅

Best regards,
Andrii
[@SaintAngeLs](https://github.com/SaintAngeLs)