Deletion of Github Enterprise

[MizanIftee]

🏷️ Discussion Type

Question

Body

My Company structure was cheqplease-->cheq org [Enterprise-->ORG]/ Recently we have transferred the cheq org to another enterprise.
Now we are getting billed for unaffiliated user in cheqplease enterprise. Already got 1 month bill and next cycle is near.
Please suggest should we close the enterprise removing the unaffiliated user. Also how could get the 1 month bill refund.

Please guide us

[aditya-vermax]

I don't think you need to close the entire enterprise just for this. After transferring the organization, check the enterprise's "People" tab for any remaining unaffiliated users and remove those who no longer need access.

Keep in mind that removing users may not reduce the current billing cycle's charges. For the previous month's bill, I'd recommend contacting GitHub Support and requesting a billing review.

If you do decide to delete the enterprise entirely, GitHub does allow you to request a prorated refund for the unused portion of the billing cycle.

[MizanIftee]

We don’t have any org under that enterprise and its not used also.
So we have transferred at sept 13. Getting bill at Oct 13 amd next billing cycle nov 13.
So what should we do now .cause at nov 13 it will billed us..
we have removed all user except 2.
What could be the steps needs to be taken by us?

[aditya-vermax]

If you've already transferred the organization and don't plan to use the enterprise anymore, I'd suggest deleting the enterprise account before November 13 to avoid another billing cycle.

You can check Enterprise Settings for the deletion option. If it's not available, contact GitHub Support or Sales, depending on your billing method.

For the October payment, you can also contact GitHub Support and ask whether a prorated refund is possible.

[lacvHacks]

Hi there,
To resolve the billing issue and request a refund for the unaffiliated seats, here is the recommended path forward:

1. Requesting a Refund
   Organization and Enterprise billing changes (including refund requests for unintended seat allocation) are handled exclusively by GitHub Billing Support.
   Action: Submit a ticket directly to GitHub Support.
   Details to include: Explain that the organization cheq org was recently migrated to another Enterprise, leaving remaining unaffiliated seats active on the cheqplease Enterprise. Explicitly state the date of the migration and request a prorated refund or credit for the extra cycle billed.
2. Handling the cheqplease Enterprise & Unaffiliated Users
   If cheqplease no longer holds active organizations or assets, you have two options depending on your setup:
   Option A (If you want to keep the Enterprise active): Go to your Enterprise Account settings → Billing and decrease your seat count to match your actual usage, removing any unaffiliated users from the enterprise members list so you aren't billed on the upcoming cycle.
   Option B (If the Enterprise is no longer needed): If cheq org was the only organization and cheqplease is now empty, you can request GitHub Support to cancel/close the cheqplease Enterprise agreement altogether.
   Recommended Next Steps
   Open a ticket with GitHub Billing Support immediately so the pending cycle can be paused or adjusted before the next charge.
   Remove any lingering unaffiliated users from Enterprise Settings > People on cheqplease to prevent automatic seat retention.
   Hope this helps get your billing aligned!

[MizanIftee]

Thanks
I have created a ticket which is already close to 1 month and i didn’t get any single reply.
So i am going to delete that account cause if i wait for support who knows it could be queue forever.

Though Agentic AI/agents couldn’t solve their issues 😒😒