Postgres Database Upgrade Stuck on Preparing New Server Since October 2nd 2025

[PattrnData]

So i got a security alert to update postgres so i initiated it but since its been stuck on preparing new server

Cant see anything where i can sort this and support have not responded since i raised this either. Any ideas where i can stop the upgrade?

[jenniekibiri]

Hey @PattrnData , Could you please share your ticket number?

[PattrnData]

SU-257698

[PattrnData]

Hey @PattrnData , Could you please share your ticket number?

Any idea on how long to even just cancel the upgrade? More than happy for the upgrade to be cancelled while all the cloud shenanigans are going as i just need to get the app working before saturday

[ChenemiAbraham]

Stuck here too for 6 hours now... any solution yet? Our service is down completely

[nio-br]

Same here — my database upgrade has been stuck on “Preparing new server” for more than 12 hours.
My support ticket number is SU-265510.

Could you please let me know if it’s possible to roll back the upgrade or if there’s an estimated time for completion?
The project has been offline since the upgrade started, so any update would be really helpful.

[myuxpartner-web]

Same issue here. Stuck on step 1 over 18 hours. SU-265927