Postgres Database Upgrade Stuck

[tintin42300]

Hi,
I don't know what to do anymore: I've had a stuck upgrade since October 3rd (48 hours). Tomorrow at 8 AM, my database absolutely has to be working, or my entire sports association will be paralyzed! Of course, I've contacted support, but it hasn't helped (ticket SU-258211). What should I do? Is it possible to cancel the upgrade?

Thank you for your help.

[GaryAustin1]

I mentioned to support to check on status of your ticket as you are Pro. Can't do much more than that for you here.

[tintin42300]

Ok, thank you Gary 🤙

[tintin42300]

This is making me furious 😱 By tomorrow, it will have been a full week that the upgrade has been in progress, our whole system has been down, and yet nobody seems bothered! What's the point of raising $100 million and having a $5 billion valuation if we can't even fix this issue that seems to be affecting a lot of people.