[CRITICAL] Pro Plan Production Database Locked After Dashboard Restore Failure - 72+ Hours Downtime

[azorlu80]

                             **SOLVED**

Issue Summary

My production Pro plan project has been completely inaccessible for 72+ hours after a dashboard
restore attempt failed with error: "Something went wrong while restoring your project. Your
project's data is intact, but your project is inaccessible due to a restoration failure."

Details

• Plan: Pro (Paid)
• Region: EU Central (likely)
• Downtime: 72+ hours (since Oct 24, 2025)
• Users Affected: 111+ authenticated users
• Business Impact: Production SaaS application completely down

Timeline

• Oct 24, 2025: Restore attempt via dashboard → Immediate failure with error above
• Oct 24: Opened ticket SU-283647 → No response
• Oct 25: Opened ticket SU-284224 → No response
• Oct 25: Sent email to support@supabase.com → No response
• Oct 27: Posted to Discord, escalated by moderator ibrahim

What I've Tried

• ✅ Downloaded backup file (verified intact, all data present)
• ✅ Multiple support tickets
• ✅ Email to support
• ✅ Discord escalation
• ❌ Still no response from infrastructure team

Research Shows This is Widespread

I've found multiple users experiencing identical issues:

• [Link to Hacker News discussion if found]
• Multiple GitHub Discussions posts since Oct 5, 2025
• 4-8+ day wait times with no resolution
• Affects EU region Pro plan customers

Request

• Immediate escalation to infrastructure team
• ETA on when restore feature will be fixed
• Official guidance on whether Pro customers should manually restore to new projects
• Communication about this widespread issue

Backup Status

I have a complete verified backup (21MB SQL dump) with:

• 111 auth users
• All application data intact
• All RLS policies and functions

I can manually restore to a new project but this requires significant reconfiguration (auth, API
keys, DNS, etc.) and I shouldn't have to do this on a paid Pro plan.

Tickets: SU-284224, SU-283647

[jastax]

There are probably over a dozen threads on Discord where users have been unable to access their projects, some for more than 10 days, due to the restoration issue. Many of these are production apps that are now stuck with no way to move forward.

Big lesson learned: don’t trust Supabase with your data, and always have a Plan B when relying on someone else’s cloud. This is a hair-on-fire situation for Supabase, and their communication has been as bad as it gets. The restore function that completely destroys projects is still available for some reason.

[azorlu80]

Yes, everything is back up and working perfectly! All data is intact.

Thank you so much for the quick resolution! 🙏