Pro account locked out 3 weeks — MFA required but never configured (Ticket SU-445308)

[TerraAuditores]

I've been locked out of my Supabase Pro account since August 13, 2026 — nearly 3 weeks. The login screen requires MFA but I never configured it.

The impossible loop:

• Support says to submit tickets via supabase.help from the dashboard
• I cannot access the dashboard because MFA blocks me at login

Account details:

• Ticket: SU-445308 (opened August 13)
• Plan: Pro ($50/month) — invoice INUDCQ-20095
• Email: david@terraauditores.es
• Identity verified via the link Supabase sent

What I've tried:

• Multiple emails to support
• Discord: ibrahim ⚡SUPA said he would escalate internally
• No resolution after 3 weeks

What I need: a backend MFA reset on my account. I cannot do this myself without dashboard access.

Is there any Supabase team member who can escalate this? I'm a paying customer who has been completely unable to use the service for almost a month.

[GaryAustin1]

I checked and Ibrahim did bump your ticket to the internal queue a few days ago. But the employee who monitors that has not checked it. It is an INFORMAL queue. Even if the employee sees it for the mfa issues there is nothing he can do other than make sure it is in the correct teams queue which it likely is. They are very, very backed up we have been told and only the account security team can handle these.