Pro plan project stuck in "Coming Up" state since 8/31. Ticket placed and escalated but still inaccessible. SU-459887

[jduysen]

Project aacmptrbkmqjdnpfuxyw has been stuck in "coming up" since Monday, no resolution. Upgraded plan to pro in hopes of getting faster support. If the data is unrecoverable is there a way to at least get my schema dump?

[GaryAustin1]

There is no user option to resolve this if you have lots ability to restart or upgrade the instance.

No one from Github/Discord can escalate the process and usually when you upgrade to Pro it does change the ticket status. Pro and Free have no SLA, but Pro is usually within 2 days for such things.