Free plan org fully restricted (exceed_storage_size_quota) - deadlock, cannot delete files to reduce usage, no response after 20+ days on ticket

[louay-tech]

Hi everyone,

I'm a university student building a free open-source attendance platform for my university. My Supabase organization has two projects, and one of them (an unrelated side project storing audio files) pushed the org over the 1GB Free Plan storage limit. As a result, ALL Storage API access is restricted org-wide (error: exceed_storage_size_quota) - including read/download/delete - across both projects, and one project is now fully paused.

This creates a deadlock: I can't delete files to reduce usage because the Storage API itself is what's restricted, and upgrading to a paid plan isn't financially feasible for me right now as a student.

I opened two support tickets (SU-464594 on Sep 5, and a follow-up SU-479212) asking support to either manually delete 5 specific files (~155MB total) from the affected bucket, or temporarily lift the restriction so I can delete them myself. It's been over 20 days with no response to the first ticket.

Has anyone dealt with this kind of storage-quota deadlock before? Is there any way to delete storage objects (even a single specific object) while the org is under this restriction, or any other workaround? Any pointers on how to get a support ticket looked at faster on the Free plan would also be appreciated.

Thanks in advance for any help!

[GaryAustin1]

No idea how support will respond. But there the only way out is to upgrade to Pro or see if they respond with relief. You are not likely to get SB response from Github.
You also say you submitted on the the 5th, which is not 20 days, but I hear you on long time.
They normally give a grace period to resolve this before lock out.