Paused free project fails to resume: "No compatible image exists for the selected database engine and release channel"

[TokunboP]

My free-plan project has been paused and will not resume. Clicking Resume project fails immediately with:

Failed to restore project: No compatible image exists for the selected database engine and
release channel.

Details:

• Project ref: esozbctnuhumobedcjjd
• Postgres version shown on the backup: 17.6.1.164
• Support ticket: SU-505262 (free plan, so no guaranteed response)
• Retried many times over several hours, including after a hard refresh
• status.supabase.com shows only Edge Function and Realtime incidents, both in "Monitoring"; every other component is green
• The dashboard still lists the project as resumable until 01 Nov 2027, and I have downloaded the database backup

It looks like the project is pinned to an engine version / release channel that no longer has an available image. Is there a way to move it to a supported image, or does this need someone



at Supabase to restore it manually?

[yuvrajnode]

This error comes from the platform not finding a matching image for your project’s Postgres version/release channel, so it can’t be fixed from the dashboard. Since you already have a support ticket, I’d ask Supabase staff to re-pin the project to a currently supported image. In the meantime, you can restore your downloaded backup into a new project (Dashboard → New project, then psql / pg_restore the dump) to get back online while the ticket is open.

[TokunboP]

Thank you Yuvrajnode.
A Supabase team member replied my support request email and informed me they have escalated to their Infrastructure team for investigation. Let me wait for their feedback before going with the downloaded project backup as an alternative