Free project stuck after hibernation: Postgres never restarts, restart blocked ("currently hibernated")

[meisterbudulug]

Hi all, my Free plan project has been down since Sunday and I can't find a way to bring it back. Support ticket: SU-544749.

Project: ref abjujoflmnirdtmuuzpm, region eu-west-1, Postgres 17.6.1.147

What happened (from the project logs):

• 2026-11-08 15:48 UTC: Postgres receives received fast shutdown request / terminating connection due to administrator command. I didn't do anything; it seems to be the automatic inactivity hibernation (last app activity was Friday).
• 2026-11-08 16:32 UTC: PgBouncer and Auth come back up, but Postgres never restarts. Auth crash-loops with:
  running db migrations: Migrator: problem creating schema migrations: ... failed to connect to host=localhost user=supabase_auth_admin database=postgres: dial error (dial tcp [::1]:5432: connect: connection refused)
• There are no Postgres log lines at all since 15:48 UTC.

Current state:

• REST and Auth return 503 (/auth/v1/health, /rest/v1/..., /auth/v1/token).
• The Dashboard SQL Editor and the Management API both fail with:
  FATAL: 28P01: password authentication failed for user "postgres"
  I haven't changed the database password or any configuration. I think this error comes from the pooler, because Postgres isn't running behind it.
• Restart project is refused with:
  Project is currently hibernated and will wake on next supported request
  But no request wakes it: REST calls with the publishable key, Auth requests and SQL Editor queries all fail immediately.
• The dashboard still shows the project as ACTIVE_HEALTHY.

What I've tried:

• Restart from Settings → General (blocked, see above)
• Querying from the SQL Editor to trigger a wake-up
• Read-only REST requests with the publishable key

Questions:

1. Which request counts as a "supported request" to wake a hibernated project?
2. Is there a way to force the wake-up, or does someone from the team need to do it manually?

Any pointers would be appreciated. Thanks!