Free project stuck "hibernated" – never wakes, all services Unhealthy, restart refused (ticket SU-544746)

[emyld-dot]

Project ref: oelzcsnwofbuisqwvhsl (eu-central-1, Nano, Free plan)
Support ticket: SU-544746

Since this morning (9 Nov 2026) the project is completely unreachable. It is used daily by our field operators, so this is a production outage for us.

What I see

• Project status: Database, PostgREST, Auth, Realtime and Storage are all Unhealthy (only Edge Functions is Healthy).
• Settings → General says: "Project is hibernating – the project is currently hibernated and will wake on next supported request". It never wakes, even after 1+ hour of normal API requests.
• All requests to /auth/v1/* and /rest/v1/<table> fail in the browser with CORS / Failed to fetch (iOS: "Load failed").
• SQL Editor select 1; → FATAL: 28P01: password authentication failed for user "postgres" (password never changed).

What I tried

• Restart project → Unable to restart project: Project ... is currently hibernated and will wake on next supported request
• Fast database reboot → same error.
• Repeated API requests to wake it → no effect.

Usage is far below Free Plan limits. The project has no backups, so I haven't tried pause/restore to avoid data loss.

Has anyone seen a project stuck in "hibernated" like this? Could someone from the Supabase team escalate ticket SU-544746 or wake the project? Thank you!