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43 changes: 30 additions & 13 deletions pages/web_cloud/web_hosting/diagnostic-not-secured/guide.de-de.md
Original file line number Diff line number Diff line change
@@ -1,7 +1,7 @@
---
title: Was tun bei dem Fehler "Dies ist keine sichere Verbindung"?
excerpt: Erfahren Sie hier, wie Sie bei sicherheitsrelevanten Fehlermeldungen auf Ihrer Website vorgehen
updated: 2025-04-28
updated: 2025-10-09
---

## Ziel <a name="objective"></a>
Expand All @@ -25,7 +25,7 @@ Es können verschiedene Fehlermeldungen auftreten, wenn Ihre Website nicht errei

## Voraussetzungen

- Sie haben die Berechtigung zur Verwaltung der [DNS Server](/pages/web_cloud/domains/dns_server_general_information) und der [DNS Zone](/pages/web_cloud/domains/dns_zone_general_information) Ihrer Domain
- Sie haben die Berechtigung zur Verwaltung der [DNS-Server](/pages/web_cloud/domains/dns_server_general_information) und der [DNS-Zone](/pages/web_cloud/domains/dns_zone_general_information) Ihrer Domain.
- Sie haben Zugriff auf Ihr [OVHcloud Kundencenter](/links/manager).

## In der praktischen Anwendung
Expand All @@ -35,21 +35,38 @@ Um die Problemursache zu beheben müssen Sie:
1. Das korrekte Hosting identifizieren, mit dem Ihre Domain verbunden ist.
2. Auf dem betreffenden Hosting ein [SSL-Zertifikat](/pages/web_cloud/web_hosting/ssl_on_webhosting) für Ihre Domain erstellen, aktivieren oder verlängern.

### Schritt 1: Überprüfen des Webhostings der betroffenen Domain
### 1: Überprüfen des Webhostings der betroffenen Domain

#### Die IP-Adresse des Hostings überprüfen

Die [oben](#objective) genannten Fehlermeldungen bedeuten nicht unbedingt, dass Ihre Website auf einem unserer [Web Cloud Angebote](/links/web/hosting) gehostet wird. Überprüfen Sie daher die IP-Adresse des Servers, auf den Ihr [Domainname](/links/web/domains) verweist.

Um die IP-Adresse Ihres [OVHcloud Webhostings](/links/web/hosting) herauszufinden, gehen Sie in Ihrem [OVHcloud Kundencenter](/links/manager) zu `Web Cloud`{.action} und wählen Sie das betreffende Hosting unter `Hosting-Pakete`{.action} aus.

Im Tab `Allgemeine Informationen`{.action} wird Ihnen die IPv4- und IPv6-Adresse Ihres Hostings angezeigt.

![hosting-general-informations](/pages/assets/screens/control_panel/product-selection/web-cloud/web-hosting/general-information/find-ipv4-and-ipv6.png){.thumbnail}

#### IP-Adresse in der DNS Zone überprüfen

Überprüfen Sie nun, ob die in der [DNS Zone](/pages/web_cloud/domains/dns_zone_edit) hinterlegte IP-Adresse der Adresse Ihres [Webhostings](/links/web/hosting) entspricht.
Um die IP-Adresse Ihres [OVHcloud Webhostings](/links/web/hosting) herauszufinden, klicken Sie auf die Tabs, um die **3** Schritte anzuzeigen.

> [!tabs]
> **Schritt 1**
>>
>> Loggen Sie sich in Ihr [OVHcloud Kundencenter](/links/manager) ein und gehen Sie dann in den Bereich `Web Cloud`{.action}.
>>
>> ![Web Cloud](/pages/assets/screens/control_panel/product-selection/web-cloud.png){.thumbnail}
>>
> **Schritt 2**
>>
>> Klicken Sie auf das Menü `Hosting-Pakete`{.action} und wählen Sie das betreffende Webhosting aus.
>>
>> ![Web Hosting](/pages/assets/screens/control_panel/product-selection/web-cloud/hosting-plans.png){.thumbnail}
>>
> **Schritt 3**
>>
>> Im Feld **Allgemeine Informationen** finden Sie die Adressen unter **IPv4** und **IPv6**.
>>
>> ![IPv4-IPv6](/pages/assets/screens/control_panel/product-selection/web-cloud/web-hosting/general-information/find-ipv4-and-ipv6.png){.thumbnail}
>>
>> Notieren Sie die IPv4- und/oder IPv6-Adresse und folgen Sie der Anleitung weiter.

#### IP-Adresse in der DNS-Zone überprüfen

Überprüfen Sie nun, ob die in der [DNS-Zone](/pages/web_cloud/domains/dns_zone_edit) hinterlegte IP-Adresse der Adresse Ihres [Webhostings](/links/web/hosting) entspricht.

Loggen Sie sich in Ihr [OVHcloud Kundencenter](/links/manager) ein und gehen Sie in den Bereich `Web Cloud`{.action}. Klicken Sie auf das Menü `DNS-Zone`{.action} und wählen Sie den Domainnamen aus.

Expand All @@ -68,7 +85,7 @@ Notieren Sie das "Ziel" des Eintrags vom Typ `A` Ihres Domainnamens:
|Im Tab `DNS-Zone`{.action} gibt eine Nachricht an, dass Ihre Domain andere [DNS-Server](/pages/web_cloud/domains/dns_zone_edit) verwendet, die nicht dem Format "ns **?** .ovh.net" oder "dns **?** .ovh.net" entsprechen :<br><br>![warning_external_dns_srv](/pages/assets/screens/control_panel/product-selection/web-cloud/domain-dns/dns-zone/message-external-dns-servers.png){.thumbnail}|Kontaktieren Sie Ihren Webmaster oder einen [OVHcloud Partner](/links/partner) für mehr Informationen.|
|Ihre Domain ist nicht im Bereich `Domainnamen`{.action} im [OVHcloud Kundencenter](/links/manager) aufgelistet.<br><br>Oder der Tab `DNS-Zone`{.action} Ihrer Domainname erscheint wie folgt:<br><br>![dns](/pages/assets/screens/control_panel/product-selection/web-cloud/domain-dns/zone-without-domain-top-of-the-page.png){.thumbnail}|Das bedeutet, dass dieser Domainname nicht in diesem [OVHcloud Kunden-Account](/links/manager) verwaltet wird.<br><br>Überprüfen Sie, ob er zu einem Ihrer anderen [OVHcloud Kunden-Accounts](/links/manager) gehört, falls Sie mehrere davon erstellt haben.<br><br>Sie können auch, um den Registrar Ihres Domainnamens herauszufinden sowie die tatsächlich verwendeten DNS-Server zu überprüfen, das [WHOIS Tool](https://www.ovh.de/support/werkzeuge/check_whois.pl) verwenden.<br><br>Falls nötig kontaktieren Sie Ihren Webmaster oder einen [OVHcloud Partner](/links/partner).|

### Schritt 2: Das SSL-Zertifikat Ihres Hostings überprüfen <a name="step2"></a>
### 2: Das SSL-Zertifikat Ihres Hostings überprüfen <a name="step2"></a>

Überprüfen Sie im Tab `Allgemeine Informationen`{.action} Ihres OVHcloud Hostings den Abschnitt `SSL-Zertifikat`:

Expand Down
Original file line number Diff line number Diff line change
@@ -1,7 +1,7 @@
---
title: What to do if you get a "Your connection is not private" error?
excerpt: How to react to a security error message on your website
updated: 2025-04-28
updated: 2025-10-09
---

## Objective <a name="objective"></a>
Expand Down Expand Up @@ -36,17 +36,34 @@ To solve this issue, you will need to:
1. Determine the hosting plan to which your domain name is linked, in order to intervene on the correct server.
2. Create, activate or renew a [SSL certificate](/pages/web_cloud/web_hosting/ssl_on_webhosting) for your domain name on the concerned hosting plan.

### Step 1: check the hosting plan attached to your domain name
### 1: check the hosting plan attached to your domain name

#### Check the hosting IP address

The error messages mentioned [above](#objective) do not necessarily mean that your website is hosted on one of our [Web Cloud offers](/links/web/hosting). For this reason, you will need to check the IP address of the server your [domain name](/links/web/domains) is attached to.

To find the IP address of your [OVHcloud hosting plan](/links/web/hosting), click on `Web Cloud`{.action} in the top of your [OVHcloud Control Panel](/links/manager), then on `Hosting plans`{.action}.

In the `General information`{.action} tab, note the IPV4 and/or IPV6 address of your Web hosting.

![hosting-general-informations](/pages/assets/screens/control_panel/product-selection/web-cloud/web-hosting/general-information/find-ipv4-and-ipv6.png){.thumbnail}
To find the IP address of your [OVHcloud hosting plan](/links/web/hosting), click on the tabs below to view each of the **3** steps.

> [!tabs]
> **Step 1**
>>
>> Log in to the [OVHcloud Control Panel](/links/manager), then go to the `Web Cloud`{.action} section.
>>
>> ![Web Cloud](/pages/assets/screens/control_panel/product-selection/web-cloud.png){.thumbnail}
>>
> **Step 2**
>>
>> Click the `Hosting plans`{.action} menu, then select the web hosting plan concerned.
>>
>> ![Web Hosting](/pages/assets/screens/control_panel/product-selection/web-cloud/hosting-plans.png){.thumbnail}
>>
> **Step 3**
>>
>> In the **General information** box, you will see the addresses under **IPv4** and **IPv6**.
>>
>> ![IPv4-IPv6](/pages/assets/screens/control_panel/product-selection/web-cloud/web-hosting/general-information/find-ipv4-and-ipv6.png){.thumbnail}
>>
>> Note the IPv4 and/or IPv6 address, then continue reading the guide.

#### Check the IP address in the DNS zone

Expand All @@ -69,7 +86,7 @@ Note the target of the `A` record for your domain name:
|In the `DNS Zone`{.action} tab, a message indicates that your domain uses other [DNS](/pages/web_cloud/domains/dns_zone_edit) servers and these do not appear as "ns **?** .ovh.net" or "dns **?**.ovh.net" :<br><br>![warning_external_dns_srv](/pages/assets/screens/control_panel/product-selection/web-cloud/domain-dns/dns-zone/message-external-dns-servers.png){.thumbnail}|Contact your webmaster or the [OVHcloud partners](/links/partner) for further information.|
|Your domain name does not appear in the `Domain names`{.action} section of your [OVHcloud Control Panel](/links/manager).<br><br>Or your domain's `DNS Zone`{.action} tab appears as follows:<br><br>![dns](/pages/assets/screens/control_panel/product-selection/web-cloud/domain-dns/zone-without-domain-top-of-the-page.png){.thumbnail}|It means that your domain name is not managed from your [OVHcloud Control Panel](/links/manager).<br><br>Check if it is managed from one of your other [OVHcloud customer accounts](/links/manager), if you have created more than one of them.<br><br>You can also check the registrar of your domain name and its actual DNS servers with our [WHOIS tool](/links/web/domains-whois).<br><br>If necessary, contact your webmaster or the [OVHcloud partners](/links/partner) about this.|

### Step 2: check your hosting plan’s SSL certificate <a name="step2"></a>
### 2: check your hosting plan’s SSL certificate <a name="step2"></a>

In the `General information`{.action} tab of the concerned hosting plan within your [OVHcloud Control Panel](/links/manager), check the `SSL certificate` section:

Expand Down
33 changes: 25 additions & 8 deletions pages/web_cloud/web_hosting/diagnostic-not-secured/guide.en-au.md
Original file line number Diff line number Diff line change
@@ -1,7 +1,7 @@
---
title: What to do if you get a "Your connection is not private" error?
excerpt: How to react to a security error message on your website
updated: 2025-04-28
updated: 2025-10-09
---

## Objective <a name="objective"></a>
Expand Down Expand Up @@ -36,17 +36,34 @@ To solve this issue, you will need to:
1. Determine the hosting plan to which your domain name is linked, in order to intervene on the correct server.
2. Create, activate or renew a [SSL certificate](/pages/web_cloud/web_hosting/ssl_on_webhosting) for your domain name on the concerned hosting plan.

### Step 1: check the hosting plan attached to your domain name
### 1: check the hosting plan attached to your domain name

#### Check the hosting IP address

The error messages mentioned [above](#objective) do not necessarily mean that your website is hosted on one of our [Web Cloud offers](/links/web/hosting). For this reason, you will need to check the IP address of the server your [domain name](/links/web/domains) is attached to.

To find the IP address of your [OVHcloud hosting plan](/links/web/hosting), click on `Web Cloud`{.action} in the top of your [OVHcloud Control Panel](/links/manager), then on `Hosting plans`{.action}.

In the `General information`{.action} tab, note the IPV4 and/or IPV6 address of your Web hosting.

![hosting-general-informations](/pages/assets/screens/control_panel/product-selection/web-cloud/web-hosting/general-information/find-ipv4-and-ipv6.png){.thumbnail}
To find the IP address of your [OVHcloud hosting plan](/links/web/hosting), click on the tabs below to view each of the **3** steps.

> [!tabs]
> **Step 1**
>>
>> Log in to the [OVHcloud Control Panel](/links/manager), then go to the `Web Cloud`{.action} section.
>>
>> ![Web Cloud](/pages/assets/screens/control_panel/product-selection/web-cloud.png){.thumbnail}
>>
> **Step 2**
>>
>> Click the `Hosting plans`{.action} menu, then select the web hosting plan concerned.
>>
>> ![Web Hosting](/pages/assets/screens/control_panel/product-selection/web-cloud/hosting-plans.png){.thumbnail}
>>
> **Step 3**
>>
>> In the **General information** box, you will see the addresses under **IPv4** and **IPv6**.
>>
>> ![IPv4-IPv6](/pages/assets/screens/control_panel/product-selection/web-cloud/web-hosting/general-information/find-ipv4-and-ipv6.png){.thumbnail}
>>
>> Note the IPv4 and/or IPv6 address, then continue reading the guide.

#### Check the IP address in the DNS zone

Expand All @@ -69,7 +86,7 @@ Note the target of the `A` record for your domain name:
|In the `DNS Zone`{.action} tab, a message indicates that your domain uses other [DNS](/pages/web_cloud/domains/dns_zone_edit) servers and these do not appear as "ns **?** .ovh.net" or "dns **?**.ovh.net" :<br><br>![warning_external_dns_srv](/pages/assets/screens/control_panel/product-selection/web-cloud/domain-dns/dns-zone/message-external-dns-servers.png){.thumbnail}|Contact your webmaster or the [OVHcloud partners](/links/partner) for further information.|
|Your domain name does not appear in the `Domain names`{.action} section of your [OVHcloud Control Panel](/links/manager).<br><br>Or your domain's `DNS Zone`{.action} tab appears as follows:<br><br>![dns](/pages/assets/screens/control_panel/product-selection/web-cloud/domain-dns/zone-without-domain-top-of-the-page.png){.thumbnail}|It means that your domain name is not managed from your [OVHcloud Control Panel](/links/manager).<br><br>Check if it is managed from one of your other [OVHcloud customer accounts](/links/manager), if you have created more than one of them.<br><br>You can also check the registrar of your domain name and its actual DNS servers with our [WHOIS tool](/links/web/domains-whois).<br><br>If necessary, contact your webmaster or the [OVHcloud partners](/links/partner) about this.|

### Step 2: check your hosting plan’s SSL certificate <a name="step2"></a>
### 2: check your hosting plan’s SSL certificate <a name="step2"></a>

In the `General information`{.action} tab of the concerned hosting plan within your [OVHcloud Control Panel](/links/manager), check the `SSL certificate` section:

Expand Down
33 changes: 25 additions & 8 deletions pages/web_cloud/web_hosting/diagnostic-not-secured/guide.en-ca.md
Original file line number Diff line number Diff line change
@@ -1,7 +1,7 @@
---
title: What to do if you get a "Your connection is not private" error?
excerpt: How to react to a security error message on your website
updated: 2025-04-28
updated: 2025-10-09
---

## Objective <a name="objective"></a>
Expand Down Expand Up @@ -36,17 +36,34 @@ To solve this issue, you will need to:
1. Determine the hosting plan to which your domain name is linked, in order to intervene on the correct server.
2. Create, activate or renew a [SSL certificate](/pages/web_cloud/web_hosting/ssl_on_webhosting) for your domain name on the concerned hosting plan.

### Step 1: check the hosting plan attached to your domain name
### 1: check the hosting plan attached to your domain name

#### Check the hosting IP address

The error messages mentioned [above](#objective) do not necessarily mean that your website is hosted on one of our [Web Cloud offers](/links/web/hosting). For this reason, you will need to check the IP address of the server your [domain name](/links/web/domains) is attached to.

To find the IP address of your [OVHcloud hosting plan](/links/web/hosting), click on `Web Cloud`{.action} in the top of your [OVHcloud Control Panel](/links/manager), then on `Hosting plans`{.action}.

In the `General information`{.action} tab, note the IPV4 and/or IPV6 address of your Web hosting.

![hosting-general-informations](/pages/assets/screens/control_panel/product-selection/web-cloud/web-hosting/general-information/find-ipv4-and-ipv6.png){.thumbnail}
To find the IP address of your [OVHcloud hosting plan](/links/web/hosting), click on the tabs below to view each of the **3** steps.

> [!tabs]
> **Step 1**
>>
>> Log in to the [OVHcloud Control Panel](/links/manager), then go to the `Web Cloud`{.action} section.
>>
>> ![Web Cloud](/pages/assets/screens/control_panel/product-selection/web-cloud.png){.thumbnail}
>>
> **Step 2**
>>
>> Click the `Hosting plans`{.action} menu, then select the web hosting plan concerned.
>>
>> ![Web Hosting](/pages/assets/screens/control_panel/product-selection/web-cloud/hosting-plans.png){.thumbnail}
>>
> **Step 3**
>>
>> In the **General information** box, you will see the addresses under **IPv4** and **IPv6**.
>>
>> ![IPv4-IPv6](/pages/assets/screens/control_panel/product-selection/web-cloud/web-hosting/general-information/find-ipv4-and-ipv6.png){.thumbnail}
>>
>> Note the IPv4 and/or IPv6 address, then continue reading the guide.

#### Check the IP address in the DNS zone

Expand All @@ -69,7 +86,7 @@ Note the target of the `A` record for your domain name:
|In the `DNS Zone`{.action} tab, a message indicates that your domain uses other [DNS](/pages/web_cloud/domains/dns_zone_edit) servers and these do not appear as "ns **?** .ovh.net" or "dns **?**.ovh.net" :<br><br>![warning_external_dns_srv](/pages/assets/screens/control_panel/product-selection/web-cloud/domain-dns/dns-zone/message-external-dns-servers.png){.thumbnail}|Contact your webmaster or the [OVHcloud partners](/links/partner) for further information.|
|Your domain name does not appear in the `Domain names`{.action} section of your [OVHcloud Control Panel](/links/manager).<br><br>Or your domain's `DNS Zone`{.action} tab appears as follows:<br><br>![dns](/pages/assets/screens/control_panel/product-selection/web-cloud/domain-dns/zone-without-domain-top-of-the-page.png){.thumbnail}|It means that your domain name is not managed from your [OVHcloud Control Panel](/links/manager).<br><br>Check if it is managed from one of your other [OVHcloud customer accounts](/links/manager), if you have created more than one of them.<br><br>You can also check the registrar of your domain name and its actual DNS servers with our [WHOIS tool](/links/web/domains-whois).<br><br>If necessary, contact your webmaster or the [OVHcloud partners](/links/partner) about this.|

### Step 2: check your hosting plan’s SSL certificate <a name="step2"></a>
### 2: check your hosting plan’s SSL certificate <a name="step2"></a>

In the `General information`{.action} tab of the concerned hosting plan within your [OVHcloud Control Panel](/links/manager), check the `SSL certificate` section:

Expand Down
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