v17.0.5.0_Beta5

Queue Callback 17.0.5.0 Beta 5

New features

• Return-call confirmation: Customers must press 1 before connecting, preventing voicemail answers from being treated as completed callbacks.
• Configurable confirmation timeout and repeats: Defaults to 10 seconds and 1 repeat—two plays total.
• Invalid-choice handling: Incorrect keys play Asterisk’s invalid-option announcement.
• Agent feedback: In agent-first mode, agents hear failed-to-confirm when the customer does not confirm.
• Added callback-return-confirm and failed-to-confirm recordings in WAV, μ-law and A-law formats.

Fixes and improvements

• Fixed initial callback confirmation being interrupted by early or duplicate digits. The final prompt now finishes before accepting a fresh 1.
• Preserved the initial confirmation enabled/disabled setting.
• Changed the retry default to 1 minute, with retry settings displayed in minutes.
• Improved form layouts so labels remain on one line above their controls.
• Fixed installed AGI helper loading, FreePBX initialization and agent-first queue routing.
• Improved queue ordering, agent availability checks, duplicate prevention, retry tracking and completion detection.
• Improved outbound-route enforcement, request validation and blocklist matching.
• Consolidated installation and upgrade handling, removed embedded database credentials, and corrected package contents.

Upgrade notes

• Intended for FreePBX 17.
• Back up your configuration, install the update and Apply Config.
• Custom return-call recordings must instruct customers to press 1 to connect.
• Review confirmation, retry and outbound-route settings after upgrading.