QnA Maker service

QnA Maker enables you to power a question and answer service from your semi-structured content.

One of the basic requirements in writing your own bot is to seed it with questions and answers. In many cases, the questions and answers already exist in content like FAQ URLs/documents, product manuals, etc. With QnA Maker, users can query your application in a natural, conversational manner. QnA Maker uses machine learning to extract relevant question-answer pairs from your content. It also uses powerful matching and ranking algorithms to provide the best possible match between the user query and the questions.

QnA Maker sample

Bot Framework v4 QnA Maker bot sample

This bot has been created using Microsoft Bot Framework, it shows how to create a bot that uses the QnA Maker Cognitive AI service.

The QnA Maker Service enables you to build, train and publish a simple question and answer bot based on FAQ URLs, structured documents or editorial content in minutes. In this sample, we demonstrate how to use the QnA Maker service to answer questions based on the knowledge base used as input.

Prerequisites

• Follow instructions here to create a QnA Maker service.
• Follow instructions here to import a knowledgebase to your newly created QnA Maker service.
• (Optional) Follow instructions here to set up the QnA Maker CLI to deploy the model.

To try this sample

• Download the bot code from the Build blade in the Azure Portal (make sure you click "Yes" when asked "Include app settings in the downloaded zip file?").
  • If you clicked "No" you will need to copy all the Application Settings properties from your App Service to your local .env file.
  • This includes the QnAKnowledgebaseId, QnAAuthKey and QnAEndpointHostName.

Running Locally

• Install modules

  npm install

• Run the bot

  npm start
  

Testing the bot using Bot Framework Emulator v4

Microsoft Bot Framework Emulator is a desktop application that allows bot developers to test and debug their bots on localhost or running remotely through a tunnel.

• Install the Bot Framework Emulator version 4.3.0 or greater from here

Connect to the bot using Bot Framework Emulator v4

• Launch Bot Framework Emulator
• File -> Open Bot Configuration
• Enter a Bot URL of http://localhost:3978/api/messages

Deploy the bot to Azure

After creating the bot and testing it locally, you can deploy it to Azure to make it accessible from anywhere. To learn how, see Deploy your bot to Azure for a complete set of deployment instructions.

Further reading

• Bot Framework Documentation
• Bot Basics
• QnA Maker Documentation
• Activity Processing
• Azure Bot Service Introduction
• Azure Bot Service Documentation
• Azure CLI
• msbot CLI
• QnA Maker CLI
• Azure Portal
• Restify
• dotenv