Skip to content

Unable to connect an existing domain name #21230

@jp-imagines

Description

@jp-imagines

Expected behavior

Support documentation at https://apps.wordpress.com/support/mobile/domains/how-can-i-change-my-site-address-or-domain/ states that you should be able to navigate to My Site > More > Domains > Add Domain and "follow the prompts to connect your existing domain."

Actual behavior

There is no prompt to connect an existing domain. Clicking "Add a domain" leads to the "register a domain" page. Clicking "All Domains" instead and then the + button has an option to transfer a domain, but not connect.

Steps to reproduce the behavior

  1. Navigate to My Site > More > Domains.
  2. Click "Add a domain" or "ALL" (at the top-right).
  3. For "Add a domain": see that the page is labeled Register Domain and there is no option to connect an existing domain, even after searching for an existing domain.
  4. For "ALL": click the + button at the top-right, and again see that there's no option to connect an existing domain name.
Tested on Pixel 9, Android 14, JPAndroid v25.2.1 (1444)

Metadata

Metadata

Assignees

No one assigned

    Labels

    No labels
    No labels

    Type

    No type

    Projects

    No projects

    Milestone

    No milestone

    Relationships

    None yet

    Development

    No branches or pull requests

    Issue actions