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Bytedesk Wiki

AI-powered Omnichannel customer service with Team Cooperation

This wiki is the official documentation for the Bytedesk project.

Getting Started

• Quick Start - Get up and running in 5 minutes
• Deployment Guide - Docker, Kubernetes, and production deployment
• Development Guide - Backend, frontend, and documentation development
• Project Structure - Monorepo layout and organization
• Module Map - Core modules, plugins, channels, and extensions
• Architecture Overview - Runtime architecture and technical stack

Project Overview

Bytedesk is a comprehensive platform providing:

• Team IM - Multi-level organizational structure, role management, and permissions
• Customer Service - Multi-channel support, routing strategies, and detailed metrics
• Knowledge Base - Internal documentation, help center, and FAQ management
• Ticket System - Ticket management, SLA tracking, and reporting
• AI Agent - Integration with Ollama/DeepSeek/ZhipuAI, RAG, and function calling
• Call Center - Professional voice platform based on FreeSWITCH
• Video Customer Service - WebRTC-based HD video calls and screen sharing
• Open Platform - Complete RESTful APIs and multi-language SDKs

Quick Links

• Main Repository - Bytedesk source code
• Docker Deployment - Docker deployment documentation
• Frontend - Frontend workspace documentation
• Documentation Site - Official documentation site

Default Access

• Access URL: http://127.0.0.1:9003/ (replace with your server IP)
• Default Account: admin@email.com
• Default Password: admin

License

Copyright (c) 2013-2025 微语 Bytedesk.com, All rights reserved.

Licensed under GNU AFFERO GENERAL PUBLIC LICENSE (AGPL v3).