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src/common/en/intro_monitor.asciidoc

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// IGNORE acknowledgement
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include::global_attr.adoc[]
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= {CMK} in monitoring
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:revdate: 2025-01-30
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:title: {CMK} in monitoring
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:description: Acknowledging problems and setting up scheduled downtimes are important tasks in monitoring with {CMK}. Read here how to perform these tasks.
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{related-start}
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xref:intro_finetune#[Fine-tuning the monitoring]
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xref:basics_ackn#[Acknowledging problems]
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xref:basics_downtimes#[Scheduled downtimes]
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xref:intro_finetune#[Fine-tuning the monitoring]
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{related-end}
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-- and now we are ready to start with the actual monitoring.
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After all, the whole point of {CMK} is not to be permanently occupied with the configuration, but to provide support for IT operations.
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It is true that the views available by default, or e.g. the [.guihint]#Overview# snap-in, already show you very precisely how many and what problems currently exist.
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It is true that the xref:glossar#view[views] available by default, or e.g. the [.guihint]#Overview# snap-in, already show you very precisely how many and what problems currently exist.
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But to model a _workflow_, i.e. 'systematic work procedures' with the monitoring, you need a bit more information on:
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* the acknowledgment of problems
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By the way, you can almost get to these more quickly by clicking on the problem count in the [.guihint]#Overview#.
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You can click on the problematic host or service in the list and then, on the page with its details, perform the acknowledgment only for this individual host or service.
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However, we will stay on the list page because you have all the options here to acknowledge only one problem or several problems at once.
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However, you will stay on the page with the list because you have all the options here to acknowledge only one problem or several problems at once.
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It is not at all uncommon that you would like to acknowledge a number of (related) problems in a single action.
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This is easily done by clicking [.guihint]#Show checkboxes# to display a new first column in the list, which contains a checkbox in front of each row.
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The checkboxes are all unchecked as the selection is yours -- select the checkbox for each host or service you want to act on.
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*Important:* If you perform an action on a page with a list without checkboxes, then this action will be performed for *all* the listed entries.
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[TIP]
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====
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If you perform an action on a page with a list without checkboxes, then this action will be performed for *all* the listed entries.
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====
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Now click on [.guihint]#Acknowledge problems#, which will display the following panel at the top of the page:
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Now click on [.guihint]#Acknowledge problems#,
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which will display the following panel at the top of the page:
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ifdef::onprem[]
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.The dialog for acknowledging problems in {RE}
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Enter a comment and click [.guihint]#Acknowledge problems# -- and with the confirmation of the 'Are you sure?' question{nbsp}...
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image::intro_really_acknowledge.png[alt="Confirmation dialog for acknowledgment."]
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.Confirmation prompt before application
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image::intro_really_acknowledge.png[alt="Dialog for confirming acknowledgment."]
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… all the selected problems will be flagged as having been acknowledged.
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* You can also remove acknowledgments with the [.guihint]#Commands > Remove acknowledgments# menu entry.
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* Acknowledgments can run automatically.
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ifdef::onprem[]
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The [.guihint]#Expire on# option serves this purpose, but it is only available in the commercial editions.
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The [.guihint]#Expire on# option serves this purpose, but it is only available in the commercial xref:glossar#edition[editions].
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endif::[]
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ifdef::saas[]
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The [.guihint]#Expire on# option serves this purpose.

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