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phaseII
In this phase, we focused on refining the interaction design of our application and developing wire frames to reflect user workflows. The primary goal of Phase II was to improve the usability and clarity of the user interface based on what our team learned from previous research. The team focused on improving certain parts of the app that caused users the most trouble. We also focused on improving design features.
To achieve this, our team conducted cognitive walkthroughs using defined user scenarios and personas to evaluate how new users would interact with the application step-by-step. In addition, we gathered undergraduate software engineering students during a demonstration of the application, and posed them certain questions. This feedback provided insight into real user design problems and what the user might expect.
Based on these findings, we refined the flow and created updated wireframes to represent new layouts that would conform to user expectations. These wireframes show how users move between key pages such as login, home, and question screens. They serve as a foundation for future UI development and usability improvements.
In the 2nd phase, we used the cognitive walkthrough as our research method. Our current set of our wireframes, along with the progress of scenarios developed in Phase 1, we were able to post our wireframes for other UX users criticisms. There were different UX evaluators for each team that volunteered to evaluate one of our related scenarios. These UX evaluators were tasked with listing each step that the persona would take to complete each task that was given in the scenarios using the information and the actions that were detailed in the wireframes. For each step for the cognitive walkthrough, the UX evaluators had to answer two questions: What does the user do at this step? And, If the user does something correct, will the user know that they did the right thing and were able to make progress? The UX evaluators were able to submit their list of steps and answers to both of the questions for each of the steps for the Unstuck team to review.
!!! For each research method, detail each of the findings to clarify new discoveries of users' needs !!!
The findings from our evaluation highlight key usability problems and places for improving the user experience. Users benefit from clear navigation and immediate feedback when interacting with the system. Difficulties observed during navigating the program suggest a need for better designed workflows and highlighting certain visual elements.
Based on this we recommend simplifying the navigation structure and providing clearer feedback during user actions such as login and submission. Also we should enhance consistency and reduce unnecessary steps. The recommendations should guide future design to better support user needs and improve their experience.
!!! Considerations and/or limitations to the methods you chose and the findings/conclusions drawn from them. In other words, give warnings if there are limitations to your research such as not being able to find enough users of a particular demographic, the methods not being able to expose certain information, assumptions you made, etc. !!!