phaseIII

Introduction

Unstuck is an app to assist its users in trying to get car repairs when they request something, trying to get answers, allowing to let other users help you whenever you have a question, and creating requests within the app. In doings these things as a user, Unstuck will help reducing cost and cut down on spending on a car. The goal for this sprint was to conduct a Pilot Test and gain some insight from actual users.

Methods

The Unstuck Usability Team conducted a Pilot Test with users on May 5th, 2026. Before Pilot Testing, all of the Usability Team Members worked together to generate a Prototype of the Unstuck app, filled out an IRB form, create a Informed Consent Form, and generate a Protocol Script for this study. The Protocol outlines our structure of the study, including what tests each participants are asked to complete, and what data should we collect/measure during the study. During our planning for the Pilot Test, the UX Team was determined that our main focus for our study was to compare the efficiency of our Unstuck app to an competitor's app.

The participants of our study was other UX teams from the Usability Engineering class. The Unstuck UX team posted some of the requirements for the user to the slack channel, and there are 6 other students that signed up to participate in the upcoming Pilot Test. It was determined that the only requirement for this study was that the user has to be over the age of 18.

For the Unstuck Pilot Test, each participant was asked to complete certain tasks. Each task was to be completed for our Unstuck Prototype. The app that the participants started with was varied, in order to help any bias that the participants had for our app.

Before the Pilot Test began, users were supposed to read the Informed Consent Form and asked to sign the form to ensure that the users understood the study and the risks, and were willing to be able to participate. Next, the test would have been followed by the Protocol outline for our test. First, our introduction was read and questions were asked to gather some background information of the user. These questions were aimed to gather some information about the experience that the users might of had with similar apps, and to what scale this app would help other users manage their car. After their responses were recorded, the script initiated the tests. For the tasks that the users were asked to complete, the primary goal of the task was to test the efficiency of the Unstuck app against a competitor.

Findings

!!! For each research method, detail each of the findings to clarify new discoveries of users' needs !!!

Conclusions

!!! Discoveries derived from the methods and their findings. Interpret how the findings translate into new insights into UX design recommendations. Describe those recommendations and how they should shape future work. In this section, include the new design recommendations based on the latest user insights. !!!

Caveats

!!! Considerations and/or limitations to the methods you chose and the findings/conclusions drawn from them. In other words, give warnings if there are limitations to your research such as not being able to find enough users of a particular demographic, the methods not being able to expose certain information, assumptions you made, etc. !!!