SupportBot 26.0

[1tzemerald]

Tickets

• Added Ticket Departments
• Added Ticket Priorities
• Added Department-specific questions when opening a ticket
• Added command /ticketmanage
  • Added rename command /ticketmanage rename
  • Added force add command /ticketmanage add
  • Added force remove command /ticketmanage rename
  • Added force remove command /ticketmanage transfer (department and priority)
• Overall this improves the the creation of tickets, much smoother. :hehe:

Staff & Claiming

• New Profile /profile
• Tickets claiming assign to staff in the department if departments are enabled
• Ticket claiming issue with tagging invalid roles is fixed.

Ticket Panel

• Improved /ticketpanel command
• Ticket panel now supports Department Selection
• Added more Customizable Panel Layouts
• Improved panel design using Discord Components V2

Ticket Closing & Reviews

• Improved ticket closing system
• Fixed Review System
• Added all-new Ticket Transcripts
  • Improved transcript design and attachment support
• Improved panel design using Discord Components V2

Translate Command

• Reworked /translate command
• Added Language Selection.
• Added From and To language options
• Added Auto-Detect language
• Improved layouts using Components V2

Design

• Improved layouts using Components V2

General Improvements

• Improved startup console output
• Better stability and performance (i think)

AI Improvements

• Added memory system so the bot can remember things
• AI now stores Summaries to help with the responding
• Add Custom Instructions to the bot via the AI config
• mproved reliability of AI responses
• Better memory system for more helpful support conversations
• Added support for multiple AI providers
  • Moved file location to /Events/Models/.js
  • Supports OpenAImodels (Requires account credit)
  • Supports Groq models (Free)

AI Mode in Tickets

• AI can now Suggest opening a support ticket, this can be disabled
  • React to create a ticket from the AI's message
  • These suggestion messages expire after a short time to prevent a messy chat
• Ticket Channels create a thread allowing a clean space for human support
• Thread Tickets have a button to enable/disable the AI Mode

---

This discussion was created from the release SupportBot 26.0.