How to send feedback

How to Send Feedback to the OSC Team

Open Source Cloud has several channels for sending feedback. Choose the one that fits your situation.

In-Product Feedback Widget

The fastest way to reach the OSC team. Click the ? (help) icon in the dashboard to open the feedback slide-out. Use this for:

• Bug reports
• Feature requests
• UX friction points

Response time: 1-2 business days.

GitHub Discussions

For community-facing conversations, visit GitHub Discussions. Use this for:

• Integration questions
• Sharing what you built
• Open-ended product discussions

Moderated by the OSC team and community members.

Support Email

For account or billing issues, email contact@support.osaas.io. Use this for:

• Billing questions
• Account access issues
• Onboarding help

Response time: 2-3 business days.

Enterprise CSM Channel

Enterprise plan customers have a dedicated Slack Connect channel with their Customer Success Manager. Use this for:

• Strategic product questions
• SLA-level issues
• Escalations

Response time: same business day.