AI Gen credits not resetting — still 0 generations available after 3 months

[soundcrew]

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• I give permission for members of the FlutterFlow team to access and test my project for the sole purpose of investigating this issue.

Current Behavior

I haven’t been able to use AI Gen for the past 3 months. My account shows 0 generations left, even though the free monthly limit should reset to 5 generations per month. I’ve tried logging out, refreshing, and waiting for the new month, but the credits never reset.

Expected Behavior

AI Gen credits should automatically reset to 5 generations each month, allowing me to use the feature again.

Steps to Reproduce

1. Log in to FlutterFlow.

2. Go to AI Gen (under the AI features section).

3. Check the available generations counter.

4. Observe that it shows 0 generations left, even though more than a month has passed since last use.

5. Wait for a new month (the limit should reset monthly).

6. Refresh or log out and back in — credits still show 0.

Reproducible from Blank

• The steps to reproduce above start from a blank project.

Bug Report Code (Required)

IT4khcmB34p2scNJ7qXbbfp4giQ4QmJ7TL07ttYbZxUjIuPtBJh+dc7SVxJuQu6lS1NhHFWGiTg1+MKPj+H1OvBdIQmWUaI9+KhxETvxWXq8R4vSDLqCY3N6J9pPIHae0cPUryVCPsVhLHgTwU+pf+6yf3bqGZO/Zwh9f6PHaOI=

Visual documentation

Environment

FlutterFlow version: v3.9 (latest as of October 2025)

Platform: Web

Browser name and version: Google Chrome 129.0.6668.101

Operating system and version affected: macOS Sonoma 14.5

Additional Information

No response

[Alezanello]

Hello!
Let me check with our engineering team about this, and I’ll get back to you as soon as I have an update.

[vguillot]

Hi! Same here! (cc @Alezanello )
Thank you for opening it, I was about to doing the same :)

[github-actions]

This issue is stale because it has been open for 7 days with no activity. If there are no further updates, a team member will close the issue.