Getting Help

Getting Help

You should read this page and follow the tips before you ask us for help.

Needed information

The information we need to help you with your problems can vary, therefore you should try to provide as much information as possible.
This ensures we can help you asap and hopefully fix your problem.
Please also read the verifying and troubleshooting articles and also tell us what you tried from there and the results of it.

Command outputs

These commands are entered via rcon

List of plugins

sm plugins list

Plugin info

This is only needed if the plugin had a failed state in the output of the command above

sm plugins info <id or name of failed plugin>

List of extensions

sm exts list

Extension info

This is only needed if the extension (messagebot) had a failed state in the output of the command above

sm exts info <id of failed extension>

Config files

This depends on which modules you use

MySQL module

The config can be found at cfg/sourcemod/plugin.calladmin_mysql.cfg

TS3 module

The config can be found at cfg/sourcemod/plugin.calladmin_ts3.cfg

Steam module

The configs can be found at:

• cfg/sourcemod/plugin.calladmin_steam.cfg
• sourcemod/configs/calladmin_steam_steamidlist.cfg
• sourcemod/configs/calladmin_steam_groupidlist.cfg

Web script

The configs can be found at include/app.config.php and ts3/include/app.config.php

Logs

Since version 0.1.4 the main plugin and all official modules log to sourcemod/logs/calladmin.log, the messagebot extension also logs into sourcemod/logs/error_*.log and if debugging is enabled into sourcemod/logs/L*.log too.

Misc

Sometimes it's useful to know which operating system your server is running, especially when you have problems with the messagebot extension.