Communication Issues with InPlay BLE pods for some iPhone models

[marionbarker]

Describe the bug
Insulet has transitioned to InPlay BLE cards in their DASH pods, replacing the older TWI BOARD cards.

Some phone hardware is not able to communicate well with these pods.

Attach an Issue Report

• Each person who experiences this is welcome to create a new comment, indicate their phone model and upload a Loop Report with the messages exchanged between their phone and the pod.
• Trio users should use the related Issue (595) in Trio Communication Issues with InPlay BLE pods for some iPhone models

What Kind of Pod do I have?

If you have an InPlay pod, this can determined by looking at the Pod screen and tapping on Pod Details.
It will either say InPlay BLE or it will say TWI BOARD.

Setup Information (please complete the following information):

For each person who posts, please include this in your comment:

Important Information:

• Phone Hardware: [e.g. iPhone 16 Pro]
• iOS Version: [e.g. iOS 18.5]
• Loop Version: *[e.g. 3.6.0]
• Lot Number: read this off the box or the paper that covers the pod
  • Example Lot Number: PD1U02182511
  • The lot number and seq number provided electronically do not provide the same information

[jgefaell]

Phone Hardware: iPhone 15 Pro Max
iOS Version: 18.5
Loop Version: 3.2.3
Lot Numbers: 1410445 & 140056211

Loop Report 2025-05-27 15_34_31-04_00 (1).md

Update: Switched to SAW/TWI Board pod and still having issues. This exculpates the newer Atlas/InPlay BLE in this case.

This Loop Report is from the new SAW/TWI pod for completeness.

Loop Report 2025-05-28 10_47_59-04_00.md

[Rorandle1]

iPhone 16
IOS 18.4.1
Loop version 3.4.4
Lot No. 140056211

Having lots of comm issues with pump.

[two0ten]

iPhone 16 Pro
iOS 18.3.1
Loop version 3.4.1

I have no logs because the pod would not connect at all.
REF: POD-BLE-I1-520
Lot PD1U02142513
FCC ID: REV-Atlas

[rsammelson]

Phone Hardware: iPhone 16 Pro
iOS Version: iOS 18.5
Loop Version: 3.7.0 (194628d6)
Lot Number: PD1U02182511

[hgspig]

Phone Hardware: iPhone 16 e
iOS Version: iOS 18.5
Loop Version: 3.6.1
Lot Number: PD1U02192521
DeviceLog.json

I'm mostly experiencing this in the form of lots of "pod not connected." errors (lots being around 3/5 times I try to send a bolus it throws an error). Powering off the phone, turning Bluetooth off and back on, and quitting the app don't do anything to reconnect to the pod.

Are there any known temporary fixes? (e.g. downgrading IOS, or downgrading loop version)

[marionbarker]

Thank you for all the information posted.

This Loop and Learn article has the all the information that we currently know.

• https://loopandlearn.github.io/news/edition/2025-06-10/#iphone-16-and-dash-pods-heads-up

There are several developers looking at this, but no solutions are available at this time.

[ndenicoff]

I am having communication issues with iPhone 16 and InPlay BLE DASH pods.

How can I get access to this workaround from the loopdocs Omnipod FAQs page?

"There is a work-around to keep these pods more connected by issuing a keep-alive message before the 3-minute BLE disconnect; but it uses extra battery for both the phone and the pod
If you are forced to use an iPhone 16 with InPlay pods, reach out for help and this work-around can be made available"