Gorgias #17430
Description
App
Gorgias
https://developers.gorgias.com/reference/introduction
Sources
- Message or note added to ticket
- Canned response created, updated, or deleted
- Help Center article published or updated
Actions
Fetch ticket details → /tickets/{id}
List tickets → /tickets
Add reply to ticket → /tickets/{id}/messages
Add internal note to ticket → /tickets/{id}/notes
Fetch canned responses (macros) → /canned-responses
Create or update canned response → /canned-responses or /canned-responses/{id}
Delete canned response → /canned-responses/{id}
Fetch customer or agent details → /customers/{id}, /agents/{id}