Salesforce

[pipedream-component-development]

App

Salesforce
https://developer.salesforce.com/docs/apis

Sources

• Case created or updated
• Case status changed
• Agent assignment changed
• Email message added to case
• Internal note added to case
• Knowledge article published or updated
• Quick Text (macro) created or updated
• Email template created or updated

Actions

• Fetch ticket (case) metadata from webhook
• Fetch assigned agent info from case owner
• Fetch all email messages on a case
• Fetch all internal notes (case comments) on a case
• Send reply via Salesforce email (emailSimple action)
• Log email reply as official EmailMessage record
• Add internal note to case via FeedItem
• Fetch attachments for email message and include links
• Fetch knowledge base articles
• Fetch Quick Text entries (macros)
• Fetch or update Email Templates

[vunguyenhung]

Hi everyone, all test cases are passed! Ready for release!

Test report
https://vunguyenhung.notion.site/Salesforce-240bf548bb5e8187add3ca1ba08c922b