'No power options available' (+ best settings to minimize problems)

[RobinRosseeuw]

I am IT administrator in a secondary school where we often use Safe Exam Browser (3.10) for digital assessments (combined with the examination platform Bookwidgets). We often experience that after a SEB exam pupils cannot shut down their laptop correctly ('No power options available' where they should see the Shutdown and Restart buttons in Windows).
As students do not have admin rights on the (school-owned) devices, SEB Reset Utility is difficult and always requires intervention from an administrator.
Which settings in the SEB configurations could help this?
ChatGPT told me: 'ignore SEB session' and 'Disable explorer shell' (instead of 'Create new desktop'), while Gemini exactly tells me the opposite...
So my question: what are the best settings to minimize this kind of problems? (I am okay if it is slightly less secure, as long as the basic functionality of SEB keeps working.)
Thanks in advance!

[dbuechel]

Ignore (i.e. do not use) the SEB Service (which is also the default value), see https://safeexambrowser.org/windows/win_usermanual_en.html#SecurityPane. The standard kiosk mode Create New Desktop should however be perfectly fine to use and is furthermore the recommended choice.

[RobinRosseeuw]

So just ignoring the SEB Service should be the safest option (as to compatibility issues etc.). Is it possible that users still get the 'No power options problem' if the SEB service was ignored? (Just to make sure that I do not blame teachers for not using the correct settings if it can still happen when using the right settings.)
No option for non-admin users to use the SEB Reset Utility?

[dbuechel]

Is it possible that users still get the 'No power options problem' if the SEB service was ignored?

No, that is not possible, as it is the SEB Service which performs these changes. Precondition is obviously that the options have been correctly restored or are untouched by previous sessions where the service was active.

No option for non-admin users to use the SEB Reset Utility?

Unfortunately not, the utility requires administrator privileges.