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@leonleonyu leonleonyu commented Aug 19, 2025

PR Type

Enhancement


Description

  • Add transfer_required_by_user boolean parameter to Twilio phone transfer function

  • Enhance transfer logic to distinguish user-initiated vs system-initiated transfers


Diagram Walkthrough

flowchart LR
  A["Twilio Transfer Function"] --> B["Enhanced Parameters"]
  B --> C["transfer_required_by_user boolean"]
  B --> D["Existing Parameters"]
  C --> E["User Intent Detection"]
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File Walkthrough

Relevant files
Enhancement
util-twilio-transfer_phone_call.json
Enhanced transfer function with user intent parameter       

src/Plugins/BotSharp.Plugin.Twilio/data/agents/6745151e-6d46-4a02-8de4-1c4f21c7da95/functions/util-twilio-transfer_phone_call.json

  • Add transfer_required_by_user boolean parameter to function schema
  • Update parameter description to clarify user-initiated transfer
    detection
  • Maintain existing required parameters structure
+8/-1     

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PR Reviewer Guide 🔍

Here are some key observations to aid the review process:

⏱️ Estimated effort to review: 2 🔵🔵⚪⚪⚪
🧪 No relevant tests
🔒 No security concerns identified
⚡ Recommended focus areas for review

Schema Consistency

Confirm downstream handlers tolerate the new optional boolean without breaking existing flows and that the deserialization layer defaults it predictably when omitted.

  "transfer_required_by_user": {
    "type": "boolean",
    "description": "Only set to true if the user initially and directly asks for a representative, otherwise false."
  }
},
"required": [
  "transition_message",
  "phone_number"
]
Validation Logic

Ensure business logic enforces that user-initiated transfers only proceed when this flag is true and that system-initiated paths explicitly set or handle false to avoid ambiguity.

  "transfer_required_by_user": {
    "type": "boolean",
    "description": "Only set to true if the user initially and directly asks for a representative, otherwise false."
  }
},
"required": [
  "transition_message",
  "phone_number"
]

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PR Code Suggestions ✨

Explore these optional code suggestions:

CategorySuggestion                                                                                                                                    Impact
General
Disambiguate boolean semantics

Clarify the description to define what qualifies as a direct request and provide
examples to avoid misclassification. Ambiguous guidance can trigger unintended
call transfers.

src/Plugins/BotSharp.Plugin.Twilio/data/agents/6745151e-6d46-4a02-8de4-1c4f21c7da95/functions/util-twilio-transfer_phone_call.json [16-19]

 "transfer_required_by_user": {
   "type": "boolean",
-  "description": "Only set to true if the user initially and directly asks for a representative, otherwise false."
+  "description": "Set true only when the user explicitly requests a human/agent (e.g., 'I want to talk to a representative', 'transfer me to a person'). Do not set true for frustration, confusion, or indirect cues."
 }
  • Apply / Chat
Suggestion importance[1-10]: 6

__

Why: The suggestion improves the clarity of the description field by providing concrete examples and counterexamples, which helps developers correctly use the transfer_required_by_user flag.

Low
  • More

@Oceania2018 Oceania2018 merged commit 2dbcb6e into SciSharp:master Aug 20, 2025
4 checks passed
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2 participants