Reassign tasks when assigned user is inactive (#1967)

* script.js

* readme.md

* Update script.js

Author: bhavyaa30

Server-Side Components/Business Rules/Reassign Tasks When Assigned User is Inactive/readme.md

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+## Purpose
+Automatically reassigns tasks or incidents when the currently assigned user becomes inactive.
+This ensures that no work item stays unattended due to user deactivation, termination, or role changes, maintaining operational continuity and SLA compliance.
+## Tables Applicable:
+Any task-based table, such as incident, problem, change_request, etc.
+## Implementation Details
+Table: sys_user
+Trigger: Business Rule – After Update
+Condition: current.active == false && previous.active == true
+Purpose: Trigger logic only when a user becomes inactive.

Server-Side Components/Business Rules/Reassign Tasks When Assigned User is Inactive/script.js

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+(function executeRule(current, previous) {
+
+    // Trigger only when user becomes inactive
+    if (previous.active && !current.active) {
+        gs.info("User " + current.name + " became inactive. Reassigning their open tasks...");
+
+        // GlideRecord to find open tasks assigned to the user
+        var taskGR = new GlideRecord('task');
+        taskGR.addQuery('assigned_to', current.sys_id);
+        taskGR.addQuery('state', '!=', 3); // Exclude closed tasks
+        taskGR.query();
+
+        while (taskGR.next()) {
+            // Add a work note to notify assignment group
+            taskGR.work_notes = "Assigned user '" + current.name + "' is inactive. Please take necessary action.";
+            taskGR.update();
+
+            gs.info("Work note added to task " + taskGR.number);
+    }
+
+})(current, previous);