Business Rule: Add Work Notes for Related Change Requests by CI #1707
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PR Description:
This Business Rule automatically adds active Change Request numbers to an Incident's work notes if the Incident shares the same Configuration Item (CI).
It runs before Insert/Update on the Incident table and excludes Closed and Canceled CRs.
This helps service desk agents quickly identify related Change Requests and avoid duplicate efforts.
Pull Request Checklist
Overview
Code Quality
Repository Structure Compliance
Core ServiceNow APIs/Server-Side Components/Client-Side Components/Modern Development/Integration/Specialized Areas/Documentation
Restrictions