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Overview

This PR adds a new Business Rule snippet under Server-Side Components > BusinessRules.

Details

  • Business Rule automatically appends linked Problem details (number + short description) to the Incident description.
  • Runs before insert/update when a Problem ID is newly linked or changed.
  • Includes error handling for stability.

Files Added

  • EnhanceIncidentWithProblem.js
  • README.md

@am-shakeel am-shakeel self-assigned this Oct 4, 2025
@harshal045
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@am-shakeel Please review the Business Rule changes and README. All checks have passed.

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@am-shakeel am-shakeel left a comment

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Looks good

@am-shakeel am-shakeel merged commit 0af7289 into ServiceNowDevProgram:main Oct 4, 2025
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2 participants