Update Field Based on Another Table Data

Server-Side Components/Background Scripts/Update Field Based on Another Table Data/README.md

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+This script Update incidents with the department of their caller
+Loops through every user in the sys_user table.
+For each user, finds all incidents where they are the caller (caller_id matches sys_id of the user).
+For each matching incident: Copies the user's department value, Sets it on the incident's custom field u_department.
+
+Use Case Example:
+
+Let’s say you want each incident record to store the caller’s department, but this info is only on the user profile.
+This script pulls it from the user and updates all related incident records.

Server-Side Components/Background Scripts/Update Field Based on Another Table Data/Script.js

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+var userGr = new GlideRecord('sys_user');
+userGr.query();
+while (userGr.next()) {
+    var incGr = new GlideRecord('incident');
+    incGr.addQuery('caller_id', userGr.sys_id);
+    incGr.query();
+    while (incGr.next()) {
+        incGr.u_department = userGr.department; // Assuming custom field u_department
+        incGr.update();
+    }
+}