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@sivamuruganandam-coder sivamuruganandam-coder commented Oct 8, 2025

PR Description:

Example use Case:

Vendor data is periodically imported into ServiceNow via a scheduled data load (import set) sourced from an external application. These files contain only valid vendor records. After the import, any existing vendor records in ServiceNow that are not present in the latest file should be marked as inactive.

Risk:

If the incoming file is empty due to an issue in the source application, all existing vendor records in ServiceNow could be incorrectly marked as inactive, resulting in data loss or disruption.

Solution:

To prevent this, implement an "onStart" transform script that checks whether the import set contains any data before proceeding with the transformation. If it is found to be empty, the script should:

  1. Abort the transformation process.
  2. Automatically raise a ticket to the responsible team for investigation.

This ensures that the existing vendor data in ServiceNow remains unchanged until the issue is resolved.

Pull Request Checklist

Overview

  • Put an x inside of the square brackets to check each item.
  • I have read and understood the CONTRIBUTING.md guidelines
  • My pull request has a descriptive title that accurately reflects the changes and the description has been filled in above.
  • I've included only files relevant to the changes described in the PR title and description
  • I've created a new branch in my forked repository for this contribution

Code Quality

  • My code is relevant to ServiceNow developers
  • My code snippets expand meaningfully on official ServiceNow documentation (if applicable)
  • I've disclosed use of ES2021 features (if applicable)
  • I've tested my code snippets in a ServiceNow environment (where possible)

Repository Structure Compliance

  • I've placed my code snippet(s) in one of the required top-level categories:
    • Core ServiceNow APIs/
    • Server-Side Components/
    • Client-Side Components/
    • Modern Development/
    • Integration/
    • Specialized Areas/
  • I've used appropriate sub-categories within the top-level categories
  • Each code snippet has its own folder with a descriptive name

Documentation

  • I've included a README.md file for each code snippet
  • The README.md includes:
    • Description of the code snippet functionality
    • Usage instructions or examples
    • Any prerequisites or dependencies
    • (Optional) Screenshots or diagrams if helpful

Restrictions

  • My PR does not include XML exports of ServiceNow records
  • My PR does not contain sensitive information (passwords, API keys, tokens)
  • My PR does not include changes that fall outside the described scope

…llment Group References in Published KB Articles directory
@rohi-v rohi-v self-assigned this Oct 8, 2025
@Atul-LNG Atul-LNG assigned Atul-LNG and unassigned rohi-v Oct 8, 2025
@Atul-LNG Atul-LNG merged commit 725950e into ServiceNowDevProgram:main Oct 8, 2025
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@Atul-LNG
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Atul-LNG commented Oct 8, 2025

Hi @sivamuruganandam-coder

Thanks for your contribution and participation. Keep contributing.

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3 participants