Prevent Recursive Updates From Integrations

Server-Side Components/Business Rules/Preventing Recursive Updates from Integrations/README.md

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+**Business Rule** 
+
+Table : Any Custom Table or (Incident,Problem , Change)...
+Active : true
+When : before 
+Update : true
+order : 100 
+
+condition : gs.getUser().getUserName() == 'integration.user/Web services User'
+
+The rule must only run when the update is coming from the dedicated integration user to avoid impacting manual user updates, Can Update Fields to check as Required 
+
+This business rule is designed to prevent unnecessary and redundant updates to records that are synchronized with external systems (e.g., Jira, Azure DevOps, or a custom application) via integration / E bonding 
+
+This rule executes a check to ensure that the fields critical to the integration (Work Notes, Comments, State) have genuinely changed before allowing the update to process.

Server-Side Components/Business Rules/Preventing Recursive Updates from Integrations/prevent_continous_update.js

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+(function executeRule(current, previous) {
+
+    if (current.isNewRecord() || !current.isValidRecord() || current.operation() == 'delete') {
+        return;
+    }
+    var fieldsToCheck = ['work_notes', 'comments', 'state'];
+    var allFieldsSame = true;
+    for (var i = 0; i < fieldsToCheck.length; i++) {
+        var field = fieldsToCheck[i];
+        if (current.changes.call(current, field) && current[field].toString() !== previous[field].toString()) {
+            allFieldsSame = false;
+            break; 
+        }
+    }
+    if (allFieldsSame) {
+        gs.info('BR skipped redundant integration update for ' + current.sys_class_name + ': ' + current.number);
+        current.setAbortAction(true);
+    }
+
+})(current, previous);