Live Ticket Counter Widget

[Sriharsha19]

PR Description:

This pull request introduces a new client-server widget for Service Portal that displays a live count of incident tickets categorized by priority (Critical, High, Medium, Low).

It's features Include :

• Real-time counter updates every 30 seconds without page refresh
• Visual pulse animation highlighting new critical tickets
• Clickable counters allowing quick filtering and navigation to ticket lists by priority
• User controls to toggle auto-refresh

Why this is valuable:
This widget helps support agents and managers stay aware of ticket load dynamically, accelerating response times to critical incidents and improving overall incident management efficiency.

Pull Request Checklist

Overview

• Put an x inside of the square brackets to check each item.
• I have read and understood the CONTRIBUTING.md guidelines
• My pull request has a descriptive title that accurately reflects the changes and the description has been filled in above.
• I've included only files relevant to the changes described in the PR title and description
• I've created a new branch in my forked repository for this contribution

Code Quality

• My code is relevant to ServiceNow developers
• My code snippets expand meaningfully on official ServiceNow documentation (if applicable)
• I've disclosed use of ES2021 features (if applicable)
• I've tested my code snippets in a ServiceNow environment (where possible)

Repository Structure Compliance

• I've placed my code snippet(s) in one of the required top-level categories:
  • Core ServiceNow APIs/
  • Server-Side Components/
  • Client-Side Components/
  • Modern Development/
  • Integration/
  • Specialized Areas/
• I've used appropriate sub-categories within the top-level categories
• Each code snippet has its own folder with a descriptive name

Documentation

• I've included a README.md file for each code snippet
• The README.md includes:
  • Description of the code snippet functionality
  • Usage instructions or examples
  • Any prerequisites or dependencies
  • (Optional) Screenshots or diagrams if helpful

Restrictions

• My PR does not include XML exports of ServiceNow records
• My PR does not contain sensitive information (passwords, API keys, tokens)
• My PR does not include changes that fall outside the described scope

Visual Proof

[ravichandra1998g]

looks good, Thank you!