Divyajetti9 b rule

Server-Side Components/Business Rules/Auto-Generate Knowledge Article for Resolved Incidents/README.md

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+## Overview
+This ServiceNow Business Rule automatically creates a Knowledge Article when an Incident is resolved and includes detailed resolution notes.  
+It helps promote knowledge sharing, reduce repeated issues, and improve ITSM efficiency.
+
+
+## Features
+- Automatically creates a Knowledge Article in the **Draft** state.
+- Extracts content from the Incident's **Resolution Notes**.
+- Prevents duplicate Knowledge Articles by checking for similar issue titles.

Server-Side Components/Business Rules/Auto-Generate Knowledge Article for Resolved Incidents/script.js

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+(function executeRule(current, previous) {
+
+    // Only run when the incident moves to Resolved
+    if (current.state == previous.state || current.state != 6) {
+        return;
+    }
+
+    // Make sure we have resolution notes to use for the KB article
+    if (!current.close_notes) {
+        gs.info('Skipping KB creation: No resolution notes found for ' + current.number);
+        return;
+    }
+
+    // Get a clean version of the short description for comparison
+    var issueTitle = current.short_description ? current.short_description.toLowerCase().trim() : '';
+
+    // Check if a similar KB article already exists
+    var kbCheck = new GlideRecord('kb_knowledge');
+    kbCheck.addQuery('short_description', 'CONTAINS', issueTitle);
+    kbCheck.query();
+
+    if (kbCheck.next()) {
+        gs.info('KB already exists for issue: ' + current.number + '. Skipping new KB creation.');
+        return;
+    }
+
+    // Create a new Knowledge Article
+    var kb = new GlideRecord('kb_knowledge');
+    kb.initialize();
+    kb.short_description = current.short_description;
+    kb.text = current.close_notes;
+    kb.workflow_state = 'draft';
+    kb.kb_category = ''; // You can set a default category if needed
+    kb.u_source_incident = current.number; // Optional: track which incident created it
+    kb.insert();
+
+    gs.info('New KB article created from Incident: ' + current.number);
+
+})(current, previous);