Smart Assign task to available member #2190
Merged
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PR Description:
Use-case:
The primary goal of this UI Action is load-balancing.
It assigns tasks based on the fewest currently Active tasks assigned to a member in a group.
Example Scenario:
An assignment group has 10 members. Instead of assigning a new task to the whole group or any random member, the user/agent clicks on
"Smart Assign" to find the member with the fewest currently Active tasks in the same group and assign the task to them.
UI Action Name:
Smart Assign
Condition: !current.assignment_group.nil() && current.assigned_to.nil()
How it works:
If someone removes a previous assignment group and then clicks on Smart Assign button, they are shown an error message to choose an Assignment group.
Pull Request Checklist
Overview
Code Quality
Repository Structure Compliance
Core ServiceNow APIs/Server-Side Components/Client-Side Components/Modern Development/Integration/Specialized Areas/Documentation
Restrictions