Skip to content
Merged
Show file tree
Hide file tree
Changes from all commits
Commits
File filter

Filter by extension

Filter by extension

Conversations
Failed to load comments.
Loading
Jump to
Jump to file
Failed to load files.
Loading
Diff view
Diff view
Original file line number Diff line number Diff line change
@@ -0,0 +1,30 @@
var GetRecentRequestValues = Class.create();
GetRecentRequestValues.prototype = Object.extendsObject(AbstractAjaxProcessor, {
getValues: function() {
var userID = this.getParameter('sysparm_user');
var itemID = this.getParameter('sysparm_item');
var result = { found: false, values: {} };

var gr = new GlideRecord('sc_req_item');
gr.addQuery('requested_for', userID);
gr.addQuery('cat_item', itemID);
gr.orderByDesc('sys_created_on');
gr.setLimit(1);
gr.query();

if (gr.next()) {
result.found = true;


var vars = gr.variables;
result.values = {
'requested_for': vars.requested_for + '',
'location': vars.location + '',
'department': vars.department + ''
};
}

return JSON.stringify(result);
}
});

Original file line number Diff line number Diff line change
@@ -0,0 +1,27 @@
function onLoad() {
var user = g_user.userID;
var itemID = g_form.getUniqueValue();

var ga = new GlideAjax('GetRecentRequestValues');
ga.addParam('sysparm_name', 'getValues');
ga.addParam('sysparm_user', user);
ga.addParam('sysparm_item', itemID);
ga.getXMLAnswer(function(response) {
var data = JSON.parse(response);
if (data && data.found) {
var confirmFill = confirm("We found a similar request. Do you want to autofill fields?");
if (confirmFill) {
for (var field in data.values) {
if (g_form.getControl(field)) {
g_form.setValue(field, data.values[field]);
console.log("Set " + field + " to " + data.values[field]);
} else {
console.log("Field not found: " + field);
}
}
}
} else {
console.log("No previous request found.");
}
});
}
Original file line number Diff line number Diff line change
@@ -0,0 +1,10 @@
Recent Request Autofill for ServiceNow Catalog.it automatically offers to fill in fields based on the user's most recent similar request.
Features
- Detects previous requests for the same catalog item
- Prompts user to reuse values from their last submission
- Autofills fields like location, department, and justification

<img width="878" height="395" alt="image" src="https://github.com/user-attachments/assets/33ceabf5-2bbc-43e3-8792-f1f9a99699d2" />



Loading